Senior Systems Engineer

2 months ago

Alpharetta, United States Softrim LLC Full time
Job DescriptionJob DescriptionSalary:

Softrim is a leading technology services provider with Managed IT and Low Voltage offerings.  We have offices in Alpharetta GA, Raleigh NC, and Estero FL with a national client base.  We are looking for an experienced candidate to join our Information Services division and lead all aspects of IT as a senior systems engineer.

 

Responsibilities:


  • Design, implement, maintain, and support storage, servers (hardware, vms, operating systems), virtualization platforms, and clustering, disaster recovery/business continuity, and IAM/directory services
    • Virtualization platforms including: MS HyperV, Azure IaaS, VMWare
    • Storage technologies including: Dell SANs, NAS, iSCSI, multipathing, etc.
  • Implementation/Support of Microsoft Products (Windows Server, Azure, MS365)


  • Troubleshoot and resolve Tier 3 technical support issues and act as the primary and final escalation point
  • Work with management team members, decision makers, and stakeholders to define business and technical requirements
  • Solution design and implementation of new technologies for clients to meet the business requirements


  • Interface with high-level managers and principals at client businesses while managing their needs and expectations
  • Assist clients and team members with business technology concerns, repairs, and improvements

 

  • Provide clients with technical expertise on Windows desktop/server technologies, peripherals, networking, and cloud-based solutions
  • Administer MS365, EntraID, On-Premise Active Directory, and Email/O365 user accounts

 

  • Perform preventive and proactive maintenance and support as needed
  • Proactively determine ways to improve support and service
  • Evaluate, recommend, and execute new technologies to ensure optimal desktop infrastructure and network performance

 

  • Assist team members with appointments, projects, and requests as needed
  • Collaborate with team members and engineers/senior engineers to resolve complex issues
  • Maintain an open line of communication regarding events, outstanding issues, and customer follow-up and inform management of critical issues

 

  • Accurately record all time and notes for work performed
  • Document all work performed in the ticketing system (ConnectWise)
  • Maximize billable status for work performed

 

  • Other duties as assigned

 

Requirements:


  • At least 7 years of working experience designing, maintaining, troubleshooting, and supporting various technology environments
  • Extensive experience in Microsoft 365 suite of applications (EntraID, Intune, SharePoint, Exchange)
  • Experienced in: Windows OS, Exchange, SQL (not DBA), HyperV, HV clustering, VMWare, Dell SANs, iSCSI, multipath

 

  • Strong customer service and active listening skills
  • Strong written and verbal skills
  • Strong interpersonal and client management skills are a must
  • Ability to handle client interactions professionally and respectfully
  • Highly motivated and organized with an attention to detail and a passion for computers

  

Supervisor:  CTO

 

Employment Terms: 

 

Full-time, Exempt, Salary.  Eligible for benefits (medical, dental, vision, life, AD&D, disability) and 401(k) after introductory period.  Typical business hours are from 8:00 a.m. until 5:00 p.m. with a lunch break, Monday thru Friday, excluding company-observed holidays.  After-hours work may be required.

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