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General Manager

4 months ago

Forney, United States Eno's Pizza Tavern Full time
Job DescriptionJob DescriptionEno's Pizza Tavern is seeking a highly motivated and experienced individual for the position of General Manager. The General Manager will play a crucial role in overseeing the overall operations of the restaurant, ensuring a high standard of service, managing staff, and driving profitability. This role requires a strong leader with excellent communication, organizational, and problem-solving skills.Responsibilities

  • Lead, manage, and hold your team accountable

  • Ensure floor presence during peak volume hours, which includes conducting 100% table touches, placing right people in right seats, ensuring no guest leaves unhappy, and leading by example

  • Maintain hospitality and product standards

  • Implement bar and Eno’s Side Dough operations plan

  • Maintain budgeted labor and product costs for FOH and BOH

  • Maintain brand compliance in training and development across all restaurant initiatives

  • Liaise with Sales & Marketing team to execute growth initiatives

  • Liaise with Event Sales team to generate outside event sales leads

  • Receive, review, and resolve complaints from guests; more importantly, utilize cues during service to proactively identify a customer’s dissatisfaction, then seek to understand and pivot to create an overwhelmingly positive experience

Required Skills
  • Proven experience as a General Manager in the restaurant industry.
  • Strong leadership and interpersonal skills.
  • Excellent communication and customer service abilities.
  • Financial acumen and experience with budgeting and cost control.
  • Knowledge of food safety regulations and health standards.
  • Flexibility to work evenings, weekends, and holidays as required.
  • Able to work a minimum of 50-60 hours per week