Operational Excellence Manager

1 month ago

Forney, United States Brookshire Grocery Company Full time
Job Summary

As an Assistant Operational Excellence Manager at Brookshire Grocery Company, you will play a crucial role in overseeing various store operations to ensure quality of product, food and physical safety, and inventory stock levels. You will execute merchandising plans, enforce Company standards and procedures, indirectly manage achievement of store sales and profits using acceptable business practices, and promote customer service.

Key Responsibilities
  • Carry out management responsibilities including interviewing, hiring, training, and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; scheduling, addressing complaints, and resolving problems.
  • Review historical data to predict future sales from ads and promotions. Manage inventory using item management processes to ensure satisfactory in-stock levels. Review profit and loss, sales, shrink, and labor data; provide verbal or written summary to upper management regarding any related issues.
  • Indirectly responsible for maintaining and improving sales performance, cash flow, public relations, product quality, and work standards.
  • Frequently required to open/close the store. Ensure the store is presentable for the customer shopping experience; make certain adequate staff is available; ensure safety, responsiveness, and fiscal management of cash and monetary assets.
  • Enforce quality control and food safety standards throughout multiple departments and ensure dated products are stocked and rotated properly.
  • Maintain clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.
  • Ensure initiatives and strategies for loss prevention and shrink reduction are being implemented.
  • Assist in the direction of store operations and management of operating expenses to maximize cash flow, EBITDA, sales, gross margin, and net profit.
  • Actively participate in and ensure the execution of effective merchandising plans to increase sales through displays, store layouts, and category management promotions.
  • Display exemplary customer service and act as a role model for partners; enforce customer engagement standards by greeting customers, answering questions, and responding to customer complaints.
Requirements
  • Intermediate knowledge of retail grocery store operations.
  • Intermediate knowledge of WFM (Workforce Management).
  • Basic understanding of cash register and Company checkout policies and procedures.
  • Basic knowledge of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
  • Basic knowledge of anti-money laundering and other government regulations relating to monetary transactions.
  • Basic knowledge of on-site fuel station procedures, if applicable.
  • Basic knowledge of SAP for reporting purposes.
  • Basic mathematical skills.
  • Ability to lead and motivate others.
  • Ability to effectively communicate with customers and partners.
  • Ability to remain professional and courteous with customers.
  • Ability to organize, prioritize, and manage time.
  • Ability to carry out short-term strategic objectives aligned with Company initiatives.
  • Ability to multi-task and work in a fast-paced environment.
  • Ability to evaluate partner performance and make corrections as needed, in a tactful manner.
  • Ability to maintain confidentiality regarding sensitive information.
  • Ability to learn new technology systems, methods and processes.
  • Ability to safely work with sharp objects such as knives, box cutters, etc.
  • Ability to operate manual or electric pallet jack.
  • Ability to work flexible schedules including nights, weekends and holidays.
Education, Experience, and Qualifications
  • Minimum 18 years of age required.
  • Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
  • Associates Degree in related field and one or more years of related experience; or an equivalent combination of experience and/or higher education required.
  • Health Insurance Portability and Accountability Act (HIPAA) certification required.
  • Manager Food Safety certification required.
  • AML certification required.
  • TABC/LACT certification required where applicable.
  • Fuel Operator C Training required where applicable.
Work Context and Environment
  • Work is generally performed in a retail store.
  • Occasionally exposed to outside temperatures and weather.
  • Occasionally exposed to extreme cold conditions (non-weather).
  • Occasionally exposed to extreme heat conditions (non-weather).
  • Occasionally exposed to wet, slippery or damp conditions.
  • Occasionally exposed to cleaning agents.
  • Quiet to moderate noise level.

Brookshire Grocery Company strives to provide a safe, drug free and alcohol-free environment for its partners and guests. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.

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