Technical Support Coordinator

1 week ago

Portsmouth, United States PoliteMail Software Full time
Job DescriptionJob Description

Company Overview:
PoliteMail Software was launched in 2006 to measure Microsoft Outlook & Exchange mail messages.  Focusing in on enterprise employee communications in 2012, the company has seen rapid growth, making the Inc.5000 list in 2018 and 2019, having 27% of the largest US employers as customers. PoliteMail made the Deloitte Fast 500 list in 2019 and is Great Place to Work-Certified.
The company has an aggressive road map of new features, customer requests, and new product releases.

Work Location: AZ, MT, ME, MA, FL, or NH
Schedule: Monday - Friday 9:00AM - 6:00PM EST

Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Technical Support Coordinator for our Software-as-a-Service (SaaS) platform. In this role, you will be the primary point of contact for our customers, providing exceptional support and assistance to ensure a positive experience with our SaaS products. You will handle inquiries, troubleshoot issues, and strive to exceed customer expectations through effective communication and problem-solving skills. 

Responsibilities:

  • Serve as the first point of contact for customers seeking assistance with our SaaS products via email, phone and screenshare. 
  • Respond promptly and professionally to customer inquiries, troubleshooting technical issues, and providing guidance on product features and functionalities. 
  • Diagnose and resolve customer problems efficiently, escalating issues as necessary to ensure timely resolution and customer satisfaction. 
  • Maintain a thorough understanding of our SaaS products and stay updated on new features, updates, and best practices to effectively assist customers. 
  • Document customer interactions, including inquiries, issues, and resolutions, accurately in our CRM system. 
  • Collaborate with cross-functional teams including product development, sales, and marketing to address customer needs and feedback. 
  • Identify opportunities to improve customer support processes and contribute to the development of support resources such as knowledge base articles and FAQs. 
  • Strive to achieve and maintain high levels of customer satisfaction and retention by delivering exceptional service and building strong relationships with customers. 
  • Other duties as assigned.
Requirements:
  • Bachelor's degree or equivalent experience in related field.
  • Proven experience in customer service or support roles, preferably in a SaaS or technology-related industry.
  • Customer-centric mindset with a dedication to delivering outstanding service and support.
  • Excellent communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner. 
  • Strong problem-solving skills and the ability to troubleshoot technical issues independently. 
  • Empathy and patience when dealing with customers, with a genuine desire to help and resolve their problems. 
  • Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously. 
  • Proficiency in using CRM software and other support tools is preferred. 
  • Proficiency in Microsoft applications and tools.  


The Technical Support Coordinator position offers an exciting opportunity to be part of a dynamic team and make a meaningful impact on our customers' experience with our SaaS products. If you are passionate about providing exceptional customer service and thrive in a collaborative environment, we encourage you to apply. 
 
 

Powered by JazzHR

Yy713Siijk

  • Support Coordinator

    6 days ago

    Portsmouth, United States City of Portsmouth Full time

    STATEMENT OF JOB - Under general supervision, this position performs case management, service coordination, and screening and assessments for consumers with disabilities, or children with cognitive and developmental disabilities. Reports to the Progr Coordinator, Support

  • Help Desk/Technical Support

    7 days ago

    Portsmouth, United States Talentrupt RPO Full time

    Job DescriptionJob DescriptionTitle: Help Desk/Technical SupportLocation: 225 Borthwick Ave, Portsmouth NH 03801 (Hybrid)Duration: 12 MonthsPay Rate: $20/hr on W2Hybrid – 2 days onsite 3 days remoteRequired:6-12 Months of experience in Technical SupportRole Responsibilities:Act as a single point of contact via the telephone, email or web for resolution...

  • Senior Electrical Engineer

    7 days ago

    Portsmouth, United States Advantage Technical Full time

    Join Advantage Technical and we will connect you to our partner in Southern New Hampshire, who is a world wide telecommunications company. Our client ensures data communication networks are engineered, manufactured, deployed, and maintained to the highest standards, enabling faster and more reliable connectivity to communities worldwide. We are seeking a...

  • Senior Electrical Engineer

    1 week ago

    Portsmouth, United States Advantage Technical Full time

    Join Advantage Technical and we will connect you to our partner in Southern New Hampshire, who is a world wide telecommunications company. Our client ensures data communication networks are engineered, manufactured, deployed, and maintained to the highest standards, enabling faster and more reliable connectivity to communities worldwide.We are seeking a...

  • Senior Electrical Engineer

    Found in: Appcast US C2 - 1 week ago

    Portsmouth, United States Advantage Technical Full time

    Join Advantage Technical and we will connect you to our partner in Southern New Hampshire, who is a world wide telecommunications company. Our client ensures data communication networks are engineered, manufactured, deployed, and maintained to the highest standards, enabling faster and more reliable connectivity to communities worldwide.We are seeking a...

  • Senior Electrical Engineer

    Found in: Appcast Linkedin GBL C2 - 1 week ago

    Portsmouth, United States Advantage Technical Full time

    Join Advantage Technical and we will connect you to our partner in Southern New Hampshire, who is a world wide telecommunications company. Our client ensures data communication networks are engineered, manufactured, deployed, and maintained to the highest standards, enabling faster and more reliable connectivity to communities worldwide.We are seeking a...

  • Senior Electrical Engineer

    5 days ago

    Portsmouth, United States Advantage Technical Full time

    Join Advantage Technical and we will connect you to our partner in Southern New Hampshire, who is a world wide telecommunications company. Our client ensures data communication networks are engineered, manufactured, deployed, and maintained to the highest standards, enabling faster and more reliable connectivity to communities worldwide.We are seeking a...

  • Project Engineer

    1 week ago

    Portsmouth, United States BlackTree Technical Group, Inc. Full time

    Job DescriptionJob DescriptionPosition Summary:•    The Project Engineer will design solutions to meet customers’ requirements, through new designs or reconfiguration of existing products; ensuring successful and timely delivery of fully build-able packages to Manufacturing.Essential Duties and Responsibilities:•    Primary responsibilities...

  • Project Engineer

    2 days ago

    Portsmouth, United States BlackTree Technical Group, Inc. Full time

    Job DescriptionJob DescriptionPosition Summary:•    The Project Engineer will design solutions to meet customers’ requirements, through new designs or reconfiguration of existing products; ensuring successful and timely delivery of fully build-able packages to Manufacturing.Essential Duties and Responsibilities:•    Primary responsibilities...

  • Technical Sales Representative

    1 week ago

    Portsmouth, United States Apex Automation and Machine Full time

    Job DescriptionJob DescriptionAs a Technical Sales Engineer, you will manage an established sales territory (Maine, NH, and Vermont), serving as the primary contact for our customers. As the sales engineer you will meet either in-person and/or virtually with your customers.Apex Automation and Machine is an Automation Products Distributor servicing the New...

  • Lead Technical Planner Structural

    2 weeks ago

    Portsmouth, United States BuildSubmarines.com Full time

    Description JOB TITLE: Lead Technical Planner Structural REPORTS TO: Structural Engineering and Planning Manager SUMMARY Works with Technical Planning and Engineering team to develop work plans and technical work instruction packages for production/execution teams and forecasts labor and material costs for all projects based on analyses of project...

  • Lead Technical Planner Structural

    1 week ago

    Portsmouth, United States International Marine and Industrial Applicators Full time

    Description JOB TITLE: Lead Technical Planner Structural REPORTS TO: Structural Engineering and Planning Manager SUMMARY Works with Technical Planning and Engineering team to develop work plans and technical work instruction packages for production/execution teams and forecasts labor and material costs for all projects based on analyses of project...

  • Technical Services Engineer II

    5 days ago

    Portsmouth, United States Kiteworks USA, LLC Full time

    Job DescriptionJob DescriptionSalary: The Technical Services Engineer II is responsible for providing technical support and deployment services for products deployed as a physical or virtual appliance on-premise or off-premise in a public cloud. The role supports a very wide range of customers in a highly technical environment and assisting with new...

  • Technical Services Engineer II

    5 hours ago

    Portsmouth, United States Kiteworks USA, LLC Full time

    Job DescriptionJob DescriptionSalary: $75K - $85KThe Technical Services Engineer II is responsible for providing technical support and deployment services for products deployed as a physical or virtual appliance on-premise or off-premise in a public cloud. The role supports a very wide range of customers in a highly technical environment and assisting with...

  • Product Support Associate

    2 days ago

    Portsmouth, United States Connexion Systems & Engineering, Inc. Full time

    Job DescriptionJob DescriptionThe Product Support Associate is responsible for providing fast, effective, and professional support to customers and installers of Cirrus products via phone and email, facilitating a frictionless product experience. They are responsible for diagnosing and resolving product issues.Responsibilities? Receive, assign, and manage...

  • Product Support Associate

    20 hours ago

    Portsmouth, United States Connexion Systems & Engineering, Inc. Full time

    Job DescriptionJob DescriptionThe Product Support Associate is responsible for providing fast, effective, and professional support to customers and installers of Cirrus products via phone and email, facilitating a frictionless product experience. They are responsible for diagnosing and resolving product issues.Responsibilities? Receive, assign, and manage...

  • Accounts Receivable Coordinator

    2 days ago

    Portsmouth, United States Creative Financial Staffing (CFS) Full time

    Job DescriptionJob DescriptionCreative Financial Staffing is connected with a private educator located in Newport County seeking an Accounts Receivable Coordinator for their finance team.About the Organization Seeking an Accounts Receivable Coordinator:Founded over 100 years ago, this religious school with students from almost 30 US states and 11 countries...

  • Sales Coordinator

    Found in: beBee jobs US - 1 week ago

    Portsmouth, Virginia, United States WIN Waste Innovations Full time

    WIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities supported by our team of 2,100 employees. We believe in preserving our environment for future generations while providing for today's needs. WIN Waste Innovations is a vertically integrated business with a platform of...

  • Maintenance Coordinator

    2 weeks ago

    Portsmouth, United States TM ASSOCIATES MANAGEMENT INC Full time

    Job DescriptionJob DescriptionDescription:TM Associates is a family-owned business united by its mission and defined by its values. We take our work personally, knowing the resident experiences we’re responsible for truly impact people. This belief—that of our founder, Tevis Margolis, continues to be realized through our growth from seven team members to...

  • Product Support Associate

    2 days ago

    Portsmouth, United States Connexion Systems & Engineering, Inc. Full time

    Job DescriptionJob DescriptionConnexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.Product Support AssociateNotes-Monday-Friday. Need the flexibility to work between...