Help Desk/Technical Support
2 weeks ago
Title: Help Desk/Technical Support
Location: 225 Borthwick Ave, Portsmouth NH 03801 (Hybrid)
Duration: 12 Months
Pay Rate: $20/hr on W2
Hybrid – 2 days onsite 3 days remote
Required:
- 6-12 Months of experience in Technical Support
Role Responsibilities:
- Act as a single point of contact via the telephone, email or web for resolution of technology-related issues
- Document customer requests in call tracking system
- Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations.
- Interact with customers and peers to diagnose and resolve problems
- Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems
- Support features, functionality, and usage of specific applications
- Provide Level 1 technical support of low to medium complexity
- Provide input and update to the technical knowledgebase as necessary
- Adhere to established policies and procedures. Make sound business decisions, under direction by following documented procedures
- Report problems with procedures and makes suggestions for improvements
- Perform related duties as assigned or requested
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