Help Desk/Technical Support

2 weeks ago


Portsmouth, United States Talentrupt RPO Full time
Job DescriptionJob Description

Title: Help Desk/Technical Support

Location: 225 Borthwick Ave, Portsmouth NH 03801 (Hybrid)

Duration: 12 Months

Pay Rate: $20/hr on W2

Hybrid – 2 days onsite 3 days remote

Required:

  • 6-12 Months of experience in Technical Support

Role Responsibilities:

  • Act as a single point of contact via the telephone, email or web for resolution of technology-related issues
  • Document customer requests in call tracking system
  • Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations.
  • Interact with customers and peers to diagnose and resolve problems
  • Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems
  • Support features, functionality, and usage of specific applications
  • Provide Level 1 technical support of low to medium complexity
  • Provide input and update to the technical knowledgebase as necessary
  • Adhere to established policies and procedures.  Make sound business decisions, under direction by following documented procedures
  • Report problems with procedures and makes suggestions for improvements
  • Perform related duties as assigned or requested

  • Service Desk Analyst

    3 weeks ago


    Portsmouth, United States Chartis Consulting Corporation Full time

    Job DescriptionJob DescriptionDescription:Chartis is seeking a Service Desk Analyst to join our team of qualified, diverse individuals serving the United States Coast Guard IMS program. Qualified applicants will provide tier 1 enterprise engineering, operations, and maintenance support services in both unclassified and classified elements of the computing...


  • Portsmouth, United States Chartis Federal Full time

    Job Type Full-time Description Chartis is seeking a Service Desk Analyst to join our team of qualified, diverse individuals serving the United States Coast Guard IMS program. Qualified applicants will provide tier 1 enterprise engineering, operations, and maintenance support services in both unclassified and classified elements of the computing environment....


  • Portsmouth, United States PoliteMail Software Full time

    Job DescriptionJob DescriptionCompany Overview:PoliteMail Software was launched in 2006 to measure Microsoft Outlook & Exchange mail messages.  Focusing in on enterprise employee communications in 2012, the company has seen rapid growth, making the Inc.5000 list in 2018 and 2019, having 27% of the largest US employers as customers. PoliteMail made the...


  • Portsmouth, United States Paul Mitchell Schools Full time

    Job DescriptionJob DescriptionPaul Mitchell The School Portsmouth is seeking a qualified Service Desk Coordinator to join our family! Our uniquely wonderful learning environment attracts the most qualified staff team members who always put our Future Professionals first. Not only do we offer an education second to none, we also make time for personal and...


  • Portsmouth, United States Apex Automation and Machine Full time

    Job DescriptionJob DescriptionAs a Technical Sales Engineer, you will manage an established sales territory (Maine, NH, and Vermont), serving as the primary contact for our customers. As the sales engineer you will meet either in-person and/or virtually with your customers.Apex Automation and Machine is an Automation Products Distributor servicing the New...


  • Portsmouth, United States Axelon Full time

    Job Title: IT Customer Support Analyst (Remote) *Majority of this job will be emailing people to help them solve technical issues* Responsibilities: Provide application support to internal users under close supervision. Apply analytical and technical problem-solving skills to triage user incident tickets. Utilize ticket systems (Remedy, ServiceNow,...


  • Portsmouth, United States Advantage Technical Full time

    Join Advantage Technical and we will connect you to our partner in Southern New Hampshire, who is a world wide telecommunications company. Our client ensures data communication networks are engineered, manufactured, deployed, and maintained to the highest standards, enabling faster and more reliable connectivity to communities worldwide. We are seeking a...


  • Portsmouth, United States DCM INFOTECH LIMITED Full time

    Job Description As a Field Engineer 4, you will work in a highly directed environment. Your assignments will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script. You will also perform other non-troubleshooting duties. Direction will be provided by script, help desk or service desk in a Next...


  • Portsmouth, United States Advantage Technical Full time

    Join Advantage Technical and we will connect you to our partner in Southern New Hampshire, who is a world wide telecommunications company. Our client ensures data communication networks are engineered, manufactured, deployed, and maintained to the highest standards, enabling faster and more reliable connectivity to communities worldwide.We are seeking a...


  • Portsmouth, United States Advantage Technical Full time

    Join Advantage Technical and we will connect you to our partner in Southern New Hampshire, who is a world wide telecommunications company. Our client ensures data communication networks are engineered, manufactured, deployed, and maintained to the highest standards, enabling faster and more reliable connectivity to communities worldwide.We are seeking a...


  • Portsmouth, United States Advantage Technical Full time

    Join Advantage Technical and we will connect you to our partner in Southern New Hampshire, who is a world wide telecommunications company. Our client ensures data communication networks are engineered, manufactured, deployed, and maintained to the highest standards, enabling faster and more reliable connectivity to communities worldwide.We are seeking a...


  • Portsmouth, United States Tech Needs Full time

    Our client, an Inc. Magazine 5000 fastest-growing company, is seeking a Technical Product Customer Support Associate to join their team! They are a manufacturer of innovative digital products seen just about everywhere you go. This is a great opportu Technical Support, Associate, Support, Technology, Staffing, Technical

  • Project Engineer

    2 weeks ago


    Portsmouth, United States BlackTree Technical Group, Inc. Full time

    Job DescriptionJob DescriptionPosition Summary:•    The Project Engineer will design solutions to meet customers’ requirements, through new designs or reconfiguration of existing products; ensuring successful and timely delivery of fully build-able packages to Manufacturing.Essential Duties and Responsibilities:•    Primary responsibilities...

  • Project Engineer

    6 days ago


    Portsmouth, United States BlackTree Technical Group, Inc. Full time

    Job DescriptionJob DescriptionPosition Summary:•    The Project Engineer will design solutions to meet customers’ requirements, through new designs or reconfiguration of existing products; ensuring successful and timely delivery of fully build-able packages to Manufacturing.Essential Duties and Responsibilities:•    Primary responsibilities...


  • Portsmouth, United States BuildSubmarines.com Full time

    Description JOB TITLE: Lead Technical Planner Structural REPORTS TO: Structural Engineering and Planning Manager SUMMARY Works with Technical Planning and Engineering team to develop work plans and technical work instruction packages for production/execution teams and forecasts labor and material costs for all projects based on analyses of project...


  • Portsmouth, United States International Marine and Industrial Applicators Full time

    Description JOB TITLE: Lead Technical Planner Structural REPORTS TO: Structural Engineering and Planning Manager SUMMARY Works with Technical Planning and Engineering team to develop work plans and technical work instruction packages for production/execution teams and forecasts labor and material costs for all projects based on analyses of project...


  • Portsmouth, United States Kiteworks USA, LLC Full time

    Job DescriptionJob DescriptionSalary: The Technical Services Engineer II is responsible for providing technical support and deployment services for products deployed as a physical or virtual appliance on-premise or off-premise in a public cloud. The role supports a very wide range of customers in a highly technical environment and assisting with new...


  • Portsmouth, United States Kiteworks USA, LLC Full time

    Job DescriptionJob DescriptionSalary: $75K - $85KThe Technical Services Engineer II is responsible for providing technical support and deployment services for products deployed as a physical or virtual appliance on-premise or off-premise in a public cloud. The role supports a very wide range of customers in a highly technical environment and assisting with...


  • Portsmouth, United States International Marine and Industrial Applicators Full time

    Job DescriptionDescription JOB TITLE: Lead Technical Planner StructuralREPORTS TO: Structural Engineering and Planning ManagerSUMMARYWorks with Technical Planning and Engineering team to develop work plans and technical work instruction packages for production/execution teams and forecasts labor and material costs for all projects based on analyses of...


  • Portsmouth, United States Wyndy.com, Inc. Full time

    We are seeking a compassionate Supportive Care Provider to join our team in providing assistance and care to individuals in need. As a Supportive Care Provider, you will play a vital role in offering emotional support, companionship, and practical help to enhance the overall well-being of our clients. Your dedication and commitment will help foster a...