Customer Service Specialist

2 months ago


San Francisco, United States Addison Group Full time
Job DescriptionJob Description

Digital Banking Specialist

Location: San Francisco, CA (onsite)

Pay: $90-100k, depending on experience


The Digital Banking Specialist is responsible for assisting clients with their digital banking needs and ensuring a seamless experience across various digital platforms. This role involves explaining banking services, processing agreements, providing technical support, and educating clients on digital banking products. The specialist will also work to enhance the digital banking experience by identifying improvement opportunities and providing feedback to management.


Key Responsibilities

  • Assess Client Needs: Determine clients’ digital banking needs by understanding their preferences and requirements. Explain various banking services and process agreements related to digital banking services.
  • Assist with Digital Platforms: Guide clients in navigating digital platforms, including online banking, mobile banking, and digital payment services. Provide step-by-step instructions and support as needed.
  • Educate Clients: Inform clients about the features and functionalities of digital banking products and services, ensuring they are aware of how to utilize these tools effectively.
  • Troubleshoot and Resolve Issues: Address and resolve client inquiries, technical issues, and account-related concerns via phone, email, or chat. Provide timely and accurate solutions to enhance the client experience.
  • Identify Improvement Opportunities: Proactively identify areas for enhancing clients' digital banking experiences. Provide constructive feedback to management on potential improvements and innovations.


Qualifications

  • Education: Bachelor’s degree in Business, Finance, Information Technology, or a related field preferred
  • Experience: Minimum of 5 years of experience in customer service, digital banking, or a related role. Experience with digital banking platforms and troubleshooting technical issues is highly desirable.
  • Skills:
    • Strong understanding of digital banking services and technologies.
    • Excellent communication skills, both written and verbal, with the ability to explain complex concepts in a clear and concise manner.
    • Proficiency in troubleshooting technical issues and resolving client concerns.
    • Ability to work collaboratively with clients and internal teams.
    • Strong problem-solving skills and attention to detail.
    • Experience with digital platforms and tools, including online banking, mobile apps, and payment systems.
  • Technical Proficiency: Familiarity with digital banking systems and software. Proficiency with office software (e.g., Microsoft Office) and customer service tools.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.




  • San Antonio, United States Customer Service Representative Full time

    Seeking aCustomer Service Representative for a direct hire opportunity in San Antonio, TX for our client a Global Logistics Company that offers sophisticated logistical solutions backed by the world's largest global logistics network. Essential Duties and Responsibilities: Entering Shipment Orders intoproprietary Transportation Management System. Check...


  • San Francisco, United States Crane Pest Control Full time

    Overview We Need Your Next-Level Service Mindset at the Best in Pests. As part of the CRANE team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Customer Service Specialist...


  • San Francisco, United States TevisHR Full time

    Good Life Inspections, Inc. is looking for a dynamic Customer Service Specialist to join our team of professionals. This individual contributor role is an hourly, full-time position located in North Highlands, California. The Customer Service Specialist will function as the face of Good Life Pest to our customers and will strive to provide superior service...


  • San Francisco, United States Loves Travel Stops & Country Store Full time

    Req ID: Address: 55 Manning Dr Girard, OH, 44420 Welcome to Love's OBJECTIVE: The Customer Service Specialist plays a vital role in driving sales success within our Truck Care facilities through exceptional service, leadership, and sales expertise. This position is essential in merging technical knowledge with managerial capabilities to oversee...


  • San Francisco, United States Crane Pest Control Full time

    Overview: We Need Your Next-Level Service Mindset at the Best in Pests. As part of the CRANE team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Customer Service Specialist...


  • San Francisco, United States Sparks Wiz Limited Full time

    About the job Customer Service Specialist Sparks Wiz Limited is a leading engineering consultancy firm dedicated to providing innovative and sustainable engineering solutions to a wide range of industries. Our team of experts works collaboratively to deliver high-quality services that meet our clients' needs and exceed their expectations. We are seeking a...


  • San Francisco, United States Industrial and Commerce Bank Of China USA NA Full time

    Job DescriptionJob DescriptionJob Title: Customer Services Specialist Department: Consumer Banking - Oakland Branch (401 9th Street, Oakland, CA 94607)Classification: Non-exempt Reports to: Branch ManagerSummary/Objective:The Banking Services Specialist provides a full range of banking services to customers with an emphasis on retail banking products. Under...


  • San Francisco, United States Sparks Wiz Limited Full time

    Sparks Wiz Limited is a leading engineering consultancy firm dedicated to providing innovative and sustainable engineering solutions to a wide range of industries. Our team of experts works collaboratively to deliver highquality services that meet our clients needs and exceed their expectations. We are seeking a dedicated and detailoriented Customer Service...

  • Service Technician

    5 months ago


    San Diego, United States Air Service Specialist Full time

    Job DescriptionJob DescriptionWe are seeking a Service Technician to join our team! You will maintain, service, and repair residential and commercial HVAC systems.Responsibilities:Troubleshoot and repair a wide range of HVAC equipmentPerform routine preventative maintenance Respond to work order requests in a timely fashion Adhere to all safety policies...


  • San Francisco, California, United States Sherwin-Williams Full time

    **Customer Service Specialist**Work closely with customers to determine their needsAnswer questions about productsRecommend solutionsResolve customer concernsEnsure maximum client satisfactionStay up-to-date with product featuresMaintain high quality and visual standardsAchieve excellent customer serviceConsistently meet sales goals**Join Our Team at...


  • San Antonio, United States Republic National Distributing Company Full time

    RNDC is looking for a collaborative, strategic, and detail-oriented Specialist, Customer Service to join our growing Finance team. The Specialist, Customer Service is responsible for handling customer service and accounts receivable inquiries via tel Customer Service, Customer Service Specialist, Specialist, Accounts Receivable, Retail

  • Customer Service Reps

    2 months ago


    San Francisco, United States Recooty Full time

    Job Responsibilities Pharmacyclics is looking for enthusiastic Customer Service Reps / Associate / Specialist for full-time and part-time positions. The company offers competitive compensation and benefits including health, dental, vision, life insurance, paid time off, and 401k. Essential Duties: Process orders, forms, applications, and requests. Keep...

  • Customer Service

    2 months ago


    San Francisco, United States san diego Full time

    **Customer Service** ** San Francisco, CA 5 months ago 68 applicants** ** Welcome back** Sign in to save **Customer Service** at **Pablo Designs**. **Customer Service Representative** Pablo Designs, a small, vibrant and growing lighting manufacturer in San Francisco seeks a Customer Service Representative. This candidate must be dynamic with attention to...


  • San Francisco, United States Addison Group Full time

    Digital Banking SpecialistLocation: San Francisco, CA (onsite)Pay: $90-100k, depending on experience The Digital Banking Specialist is responsible for assisting clients with their digital banking needs and ensuring a seamless experience across various digital platforms. This role involves explaining banking services, processing agreements, providing...


  • San Francisco, California, United States Service Corporation International Full time

    Our company, Service Corporation International, is a leader in the death care industry. We celebrate lives and honor the deceased. Consider a career with us.We are seeking a skilled and compassionate Customer Service Representative to join our team.Job Responsibilities:Greet guests and visitors, offering assistance when entering the building.Notify staff...


  • San Diego, California, United States Air Service Specialist Full time

    Job OverviewWe are looking for a skilled HVAC Maintenance Technician to provide exceptional service in maintaining and repairing heating, ventilation, and air conditioning systems for both residential and commercial clients.Key Responsibilities:Diagnose and fix a variety of HVAC systems and componentsConduct regular preventative maintenance to ensure optimal...


  • San Francisco, United States TM Management Group Full time $42,000 - $50,000

    Job DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our...


  • San Antonio, United States Rollins Full time

    ** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO022977 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. Our **Customer Service Specialists** are...

  • Coffee Specialist

    1 week ago


    San Francisco, California, United States Culinary Staffing Service Full time

    Exciting Opportunity: Become a Coffee Specialist Are you enthusiastic about brewing exquisite coffee and delivering exceptional customer experiences? Culinary Staffing Services is seeking a committed Coffee Specialist to enhance our vibrant team. In this role, you will be essential in providing customers with outstanding service and delightful beverages....


  • San Jose, United States AdaptHealth corp. Full time

    Description AdaptHealth Opportunity – Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives,...