Mobile Clinic and Special Population Patient Representative

2 months ago

Concord, United States Cabarrus Rowan Community Health Centers Full time
Job DescriptionJob DescriptionSalary:

The Mobile Clinic / Special Population Patient Representative is responsible for daily operations of the CRCHC Mobile Clinic including greeting patients, answering phone calls, scheduling appointments, accurate insurance verification, end of clinic closing, and communication with clinical staff. Under the direct supervision of the Mobile Clinic / Special Population Manager, this position is responsible for timely and accurate recording of patient demographics, insurance information, and patient charges and payments. S/He ensures data is entered accurately into the electronic health record. S/He is also responsible for daily opening and closing of remote clinics.
This role provides advocacy, health education, and support to special populations including Migrant and Seasonal Farmworkers, Homeless and Public Housing Residents, Veterans, and other special populations groups to help decrease social determinants of health and barriers to access to health care services. The MCSP Patient Representative also serves as a liaison between community partners and the health center.
The Mobile Clinic /Special Population Patient Representative will complete basic health assessments, outreach, medical case management, referrals, arrange transportation to and from the clinic and follow-up to special populations community and their families. She/he must be able to read, write and speak English and Spanish fluently. This position requires flexible hours (including evenings), to provide support and outreach to our Special Population communities.
Minimum Qualifications
Ability to read, write and comprehend the English language. Communicates effectively. Must be able to sit and stand for long periods of time. Ability to effectively maintain confidentiality of records and communicate with all levels of personnel.
• Experience: One year of clerical experience in an office setting
• Additional skills required: Requires excellent organizational, problem solving and critical thinking skills. Strong basic computer skills required. Able to maintain confidentiality and work collaboratively in a team environment.
• Travel required: Ability to travel to all CRCHC locations and assist at all CRCHC special population clinics.
• Additional skills preferred: Bilingual in Spanish and English
Education: High school diploma or GED. Associates Degree preferred.
Certification(s)/Licensure: N/A
Cabarrus Rowan Community Health Centers

Physical Requirements:
The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.
• Repetitive movement of hands and fingers – typing and/or writing.
• Occasional standing, walking, stooping, kneeling or crouching.
• Reach with hands and arms.
• Talk and hear.
Key Responsibilities
1. Complete front desk duties for special populations clinic including migrant, homeless and mobile clinic. Front desk duties include registration, complete appointment ticklers, and contacting patients to confirm patient appointments and no shows and verify paperwork.
2. Setting up and taking down mobile medical clinics at outreach sites –at migrant camps, camps and other gathering sites
3. Disseminates information to all special population patients regarding clinic services and state and local public services.
4. Schedule patient appointment following organization guidelines.
5. Interview patient to obtain personal and financial information.
6. Calculate sliding fee eligibility based on client income and enter patient charges appropriately.
7. Accurately and completely document patient information in the electronic health record to facilitate billing.
8. Review patient chart for records requiring updating and perform necessary updates.
9. Create patient claim, collect payment, and document payment in electronic health record. Reconcile payments at end of the day.
10. Scan documents into patient charts within 24 hours of visit.
11. Compose messages to provider/staff regarding patient communication.
12. Travel to other CRCHC locations in the event front desk staffing coverage is needed.
13. Develop, discover and attend community events in order to promote coverage options and the mission and services of the organization.
14. Represent the company professionally and positively to enhance and promote the core values and mission of the organization.
15. Participate in quality improvement activities by initiating or contributing to monitoring, measuring, analyzing, improving and/or controlling program goals, objectives and/or services.
16. Support current incentive, regulatory, and certification requirements (such as Meaningful Use, PCMH and UDS) through documentation, participation in initiatives, and other activities as directed.
17. Perform other duties as assigned.

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