Loss Prevention Specialist
4 weeks ago
Summary/Objective:
This role includes support for (but not limited to) all branches, ITM department, member services, employee development and back office departments to assess and mitigate the risk of potential loss to the credit union.
Duties/Responsibilities:
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Assistance with daily, weekly and monthly reports
- Assistance with daily work such as
- ATM and mobile deposit report
- True Check Alerts for ATM and mobile deposits
- Verafin account fraud alerts
- Process mail (i.e. tax levies, garnishments, subpoenas)
- Process faxes (i.e. garnishments, request for documents, account change approval)
- Answer calls from branches and back office (approval for special accounts and POAs, deceased members, red flags)
- Miscellaneous duties
- Communication with other institutions, law enforcement and attorneys
- Pull camera for branch or external agencies
- Assist with identity theft accounts
- Reporting to ChexSystems
- Work with branches on check fraud (handle affidavits, check returns, hold harmless)
- Account closures
- GL transactions for accounting
- Other
- Assist AVP, Deposit Operations with ad hoc projects
Competencies
- Communication, teamwork, decision-making
Supervisory responsibilities
The position does not require any supervisory responsibility within the department, but will eventually include giving branch employees guidance and approvals.
Work environment / Travel required
Office is located at corporate campus
Required education and experience
- High school diploma or equivalent
- Minimum financial institution or fraud experience of 2 years
- Experience with Episys preferred
- If candidate is internal branch staff, the position may require partial assistance in the branch (including Saturdays) for the first year or until branch is fully staffed
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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