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Patient Scheduler
4 months ago
Full-Time
Non-Exempt
Pay range: $19.00 - $22.00
Reports to: Call Center Manager
Location: Administrative Building (Louisville)/Not Remote
Position Summary:
Gastroenterology of the Rockies is a rapidly growing Gastroenterology practice in Boulder County and the greater Denver Metro area with eight office locations and five Ambulatory Surgery Centers. We are seeking a Medical Patient Schedule to join our growing team.
This position responds professionally to calls from patients to schedule doctor’s office visits, and/or procedures. Will communicate with patients so that they can understand, recognize their individual needs to provide the highest quality patient experience while maintaining accurate patient notes in our system.
Essential Duties and Responsibilities:
- Maintain knowledge of medical terms able to determine need of translator.
- Collects complete, accurate and up to date demographic, insurance, prior and current medical history information. Updates all required systems and files immediately upon receipt of updated or new information.
- If the patient needs to be seen immediately, checks the doctor schedule to determine who should see the patient. Communicate with doctors and nurses as necessary or involves the appropriate manager if a doctor is not available.
- Refers all “self-pay” patients to the billing department to set up payment arrangements. If the patient’s account is in collection status, refers the patient to the billing dept. for resolution.
- Ensures that the appropriate “Prep” process is explained and used, any pre-procedure medications are ordered as per protocol, and that the correct map and location of the appointment and appropriate contact information are sent to the patient.
- Participates in staff meetings, contributing to the development of patient care improvements, department efficiency and effectiveness.
- Contacts patients via the “Recall” process to remind them of the need to schedule appointments, following company policy and protocol.
- In all activities, functions as the patient’s advocate to ensure optimum patient satisfaction with the experience and the care they receive. Always communicates in a non-judgmental, non-discriminatory manner that preserves the patient’s rights and ensures patient satisfaction.
- Always refers any event regarding patient dissatisfaction to the lead, supervisor, or manager.
- Performs other tasks, projects and assignments as requested by the management team.
Knowledge, Skills, and Abilities:
- Maintains up-to-date knowledge levels in his/her assigned areas of responsibility.
- Understands and complies with company policies as outlined in the Employee Handbook and Company Compliance Plan.
- Understands company operations beyond his/her own area of responsibility and uses this knowledge to assist and support other parts of the organization. Is aware of his/her own strengths and weaknesses.
- Accepts feedback and takes action to enhance his/her strengths and improve areas that need attention.
- Accepts accountability for the achievement of his/her assigned departmental and individual goals and objectives.
- Develops new methods and/or modifies existing processes to streamline tasks and improve department efficiency.
- Can be depended upon to be at work according to his/her assigned schedule, and to use the time and attendance system according to established requirements.
- Establishes and maintains professional and positive relationships with all members of the company, outside organizations, clients, providers, patients and any other individual or organization necessary to effectively perform the duties and responsibilities of the position
- Maintains absolute confidentiality of all company and patient information in all situations and activities.
- Demonstrates positive support for the mission and values of the company in all situations.
Minimum Qualifications:
- High School Diploma or equivalent
- 1 – 2 years’ experience as a patient scheduler, (GI experience preferred).
- Excellent verbal and written communication skills, particularly in a telephone environment.
- Excellent ability to handle pressure situations and diffuse problems. High level team spirit and dedication to teamwork and to patient satisfaction. Ability to perform in a leadership role.
- Beginning to Intermediate computer skills and knowledge of Outlook, with medical software, (Intergy), experience preferred.
Physical Demands and Work Environment:
- Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances.
- Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
Equal Opportunity Employer
Please note: We are aligning with our hospital partners and require COVID-19 vaccinations for all employees or a qualified exemption.
