Family Service Counselor

2 months ago

Brandon, United States Park Lawn Memorial Group, LLC. Full time
Job DescriptionJob Description

Why Work for Ott & Lee Funeral Home - Brandon?

Service

  • At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
  • Work with leading experts in the funeral and cemetery profession.

Benefits

  • Financial assistant programs encouraging employees through education and development in industry related subjects.
  • Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.
  • Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
  • Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
  • Employee Discounts on services, merchandise, and property to help our team members in their time of need.

Culture

  • We value honesty, courage, integrity, ethical behavior and the development of personal growth.
  • We are rooted in the communities to provide a personal touch to every family we serve.
  • We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

Summary/Objective

This position will be responsible for establishing a professional relationship with the client families to ensure all needs are met at the time of need or on a pre-need basis and all options pertaining to interment, cemetery property, and related merchandise and services exceeds the families’ expectations.

Essential Functions

  • Performs duties in a professional and caring manner with personal appearance, honesty, integrity and ethical business acumen.
  • Provides tours and guides families to the cemetery lot location.
  • Builds relationships, ensures excellent service and develops potential referrals while attending services and visitations for client families; schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals.
  • Ensures compliance within state and industry regulations and in accordance with company policies and procedures by accurately completing required documents, insuring proper interment verification process and conducting random audits.
  • Maintains strict adherence to pricing structures, meeting required timelines by submitting all contracts, required documents and payments to the Business Office.
  • Reports to the Sales Manager all progress, completes and submits all required reports timely.
  • Actively pursues the development of new prospects and community-based contacts by conducting presentations that highlight merchandise, services and the benefits of pre-need arranging at business locations, client family homes and public community events.
  • Sustains positive communication and cooperation with all funeral homes, departments and team members to ensure a service that exceeds the family expectations.
  • Consistently meets or exceeds company standards in revenue generation to maintain employment and benefits eligibility status.
  • Protects confidentiality of company and client family information, including but not limited to sales and marketing programs, materials, names and addresses of client families and any additional related information.
  • Participates in all required specific location and company training initiatives.
  • Identifies and responds to all hazards at location and on grounds.
  • Performs other duties as assigned.

Competencies

  • Communication Proficiency.
  • Teamwork Orientation.
  • Detail Orientation.
  • Thoroughness.
  • Customer Service Orientation.
  • Time Management.

Required Education, Experience, Certifications and Licensure

  • Four-year degree or equivalent combination of education, training and experience preferred.
  • Prefer college degree or some college required.
  • Proven track record of success in outside sales production strongly preferred.
  • May require the possession (or ability to obtain) an insurance license as required by applicable state law.
  • Valid state issued driver’s license in good standing and acceptable driving record.

Additional Eligibility Qualifications

  • Ability to read, write and speak English fluently. Bilingual is a plus.
  • Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements.
  • Demonstrated willingness to participate in growing market share through community involvement.
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) preferred
  • Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
  • Maintains a positive attitude and working environment through organization and communication.
  • Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • The duties associated with this position are generally performed in an indoor office setting.
  • Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.
  • Equipment used to perform the essential function of this position includes, but is not limited to computer, fax, copier, merchant terminal, multi-line phone system, personal or company owned vehicle.
  • Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift to 25 pounds.
  • This position may also require reaching, pushing, and pulling.
  • This position may also be exposed to chemicals and/ or blood borne pathogens. Exposure risk is considered: Low

Travel

  • This position may require up to 10 percent out of area and overnight travel.
  • Travel is primarily local occurring during the business day only.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

  • Family Service Counselor

    3 months ago

    Brandon, United States Park Lawn Memorial Group, LLC. Full time

    Job DescriptionJob DescriptionWhy Work for Ott & Lee Funeral Home - Brandon?ServiceAt every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.Work with leading experts in the funeral and cemetery profession.BenefitsFinancial assistant programs...

  • Mental Health Counselor

    5 days ago

    Brandon, United States Star Point Counseling Center Full time

    Job DescriptionJob DescriptionStar Point Counseling Center is looking to add an LMHC, LMFT, LCSW & Registered Intern Counselors to our counseling family, You must be a Licensed Counselor or Registered Intern with The State of Florida. This is a PT position. We are looking to add therapists to our offices located 419 W. Platt St. Tampa Florida 33606 and at...

  • Substance Abuse Prevention Counselor

    3 months ago

    Brandon, United States Region 8 Mental Health Full time

    Job DescriptionJob DescriptionSubstance Abuse Prevention CounselorCandidates must possess a Bachelor's Degree in Psychology or mental health related field. Duties will include obtaining pertinent data of individuals receiving services to determine service needed and to make adequate referral and to ensure services are provided. The Substance Abuse...

  • Customer Service Representative

    4 days ago

    Brandon, South Dakota, United States American Family Insurance - Josh Koob Full time

    Job OverviewThe Customer Service Representative plays a vital role in providing exceptional customer experiences for potential and existing customers at American Family Insurance - Josh Koob. This position involves identifying opportunities to cross-sell and coordinating with sales specialists for follow-up to assist the agency owner in attaining agency...

  • Family Support Specialist

    3 weeks ago

    Brandon, United States Children's Home Network Full time $16 - $18

    Job DescriptionJob DescriptionMany parents wonder about when their child should walk, talk, and be potty trained. With Healthy Families and as a Family Support Specialist, our parents obtain all the information they need to know about child development. Family Support Specialist and parents collaborate to create personalized service plans which include...

  • Family Support Coordinator

    1 week ago

    Brandon, Florida, United States Lutheran Services Florida Full time

    Overview:Lutheran Services Florida (LSF) is dedicated to creating a safe environment for children, empowering families, and fostering vibrant communities.We are seeking a skilledFamily Support Coordinatorwho is passionate about making a positive difference in the lives of families.Work Schedule:This role requires availability from Monday to Saturday with...

  • Customer Service Rep

    4 days ago

    Brandon, United States American Family Insurance - Josh Koob Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryOpportunity for advancementPaid time offBenefits/PerksCompetitive hourly pay rate plus commission and/or bonusesPaid trainingPaid Time OffPaid HolidaysJob SummaryThe Customer Service Representative provides excellent customer experience for potential and existing customers....

  • Travel Nurse RN Specialist

    3 days ago

    Brandon, Mississippi, United States Accountable Healthcare Staffing Full time

    **Job Summary**Accountable Healthcare Staffing is seeking a skilled Medical Surgical Travel Nurse to join our team. As a leading provider of healthcare staffing solutions, we offer a unique opportunity for experienced Registered Nurses to take on new challenges and advance their careers.**Key Responsibilities:**Provide high-quality patient care in a medical...

  • Family Nurse Practitioner or Physician Assistant

    2 weeks ago

    Brandon, Florida, United States Brandon Riverview Medical Associates Full time

    Job OverviewWe are in search of a dedicated Family Nurse Practitioner or Physician Assistant to deliver exceptional patient care within our healthcare organization. Your primary focus will be on ensuring high standards of medical service as part of a collaborative healthcare team.Key Responsibilities:Assess and manage acute, episodic, or chronic health...

  • Customer - Food Service

    3 months ago

    Brandon, United States Kwik Trip Inc Full time

    Location: Kwik Star 1201 101 N Heritage Road Brandon, SD 57005 Requisition: 194795  Shift: Variable Food/Guest Service coworkers: Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Food/Guest Service coworkers give the best customer and food service experience in clean, state of...

  • Experienced Service Advisor

    4 weeks ago

    Brandon, United States Wilson Kia Full time

    Job DescriptionJob DescriptionWant to make over 100,000 a year? We are looking for an experienced service advisor here at Wilson Kia! We have a seat for one more advisor at our dealership and are looking for the perfect fit. At Wilson Auto Group, our mission is to serve the public by achieving excellence in solving customers transportation needs.By treating...

  • Guest Services Representative

    2 months ago

    Brandon, United States Fetch Veterinary Full time

    Fetch of Brandon, Florida is looking for experienced, talented and caring individuals to join our Guest Services Team. This is an exciting opportunity to join our Specialty and Emergency hospital and be a part of our veterinary family. Previous Veterinary Hospital experience preferred, but not required. Come help us provide the most comprehensive array of...

  • Service Tech

    1 month ago

    Brandon, United States Brandon Ace Hardware Full time

    Job DescriptionJob DescriptionJW Niederauer Inc. is a family owned company with six Ace Hardware locations surrounding Sioux Falls, SD in Brandon, Dell Rapids, Harrisburg, Hartford, Lennox, and Tea. We have been in business for over 50 years. We pride ourselves on creating a family type atmosphere were every team member has an opportunity to shine.Pay:...

  • Registered Nurse

    6 days ago

    Brandon, Florida, United States HCA Florida Brandon Hospital Full time

    Job SummaryWe are seeking a highly skilled and compassionate Registered Nurse to join our dynamic Emergency Department team at HCA Florida Brandon Hospital. As an ER Nurse, you will play a critical role in providing high-quality, patient-centered care in a fast-paced, high-acuity environment.Key ResponsibilitiesManage the efficient flow of patients,...

  • Customer Service Representative

    2 months ago

    Brandon, United States Ebrandon Full time

    * Customer Service Representative ** Customer Service Representative** * $0.00 * Brandon **Customer Service Representative Career Opportunity!** Dufresne Furniture and Appliances is currently looking for a **Customer Service Representative** who will assist in the administrative component of our guests in store and after sales experience for our store in...

  • Customer Service Representative

    2 months ago

    Brandon, United States Ebrandon Full time

    * Customer Service Representative ** Customer Service Representative** * $0.00 * Brandon Customer Service Representative, Part Time Career Opportunity! Ashley HomeStore is currently looking for a **Customer Service Representative, Part Time** who will assist in the administrative component of our guests in store and after sales experience for our store in...

  • Customer Service Representative

    1 day ago

    Brandon, Mississippi, United States Rogers Dabbs Chevrolet Full time

    About Rogers Dabbs ChevroletWe are a family-owned and operated dealership that strives to make every customer a customer for life. Our goal is to provide exceptional service and value to our community, and we believe that happy employees are key to achieving this goal.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our...

  • Women's Services Unit Nurse

    5 days ago

    Brandon, Florida, United States HCA Florida Brandon Hospital Full time

    About Our HospitalHCA Florida Brandon Hospital is a 400-bed acute care hospital dedicated to providing high-quality patient care and services to our community. Our hospital offers a range of services, including a heart and vascular center, behavioral health center, and women's center, which includes a 36-bed neonatal intensive care unit.Our MissionWe are...

  • Service Administration Cashier

    2 weeks ago

    Brandon, Mississippi, United States Rogers Dabbs Chevrolet Full time

    At Rogers Dabbs Chevrolet, our goal is to cultivate lasting relationships with our customers. We believe that satisfied employees lead to satisfied customers, and we recognize individuals who demonstrate dedication and enthusiasm in their roles. Every team member at Rogers Dabbs Chevrolet plays a vital role in our success. Our commitment is to continue...

  • Clinical Nurse Coordinator

    1 week ago

    Brandon, Florida, United States HCA Florida Brandon Hospital Full time

    OverviewAre you seeking a fulfilling role as a Clinical Nurse Coordinator in a dynamic healthcare environment? At HCA Florida Brandon Hospital, we prioritize the well-being of our nursing staff and offer numerous opportunities for professional growth. We are proud to be part of HCA Healthcare, the leading provider of healthcare services in the nation, and we...