Lead Family Services Specialist
1 month ago
Crystal Stairs, Inc.
Improving the Lives of Families through
Child Care Services, Research, and Advocacy
Crystal Stairs is committed to building and sustaining a diverse, fully vaccinated workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.
LEAD FAMILY SERVICES SPECIALIST - STAGE 1 CASE MANAGEMENT
What we're looking for:
We are seeking to promote a Lead Family Services Specialist will assist the supervisor and manager in delivering programs and
services available to eligible families under the California subsidized child care programs. In this important role, you will determine eligibility and process enrollment and the initial certification of families qualified for subsidized childcare. You will also monitor cases for program compliance, as well as conduct quality assurance reviews of client records and assist supervisors in identifying work flows and processes for improvement and efficiency. All duties and responsibilities are performed in accordance with
pertinent contractual obligations and meet Agency, state and federal program requirements.
- Bachelor of Science/Arts degree from an accredited university or equivalent. Related work experience in case management/human services/client/vendor management/child development may be substituted for college degree.
- Minimum of two to three years experience working with families receiving subsidized childcare or other social support services. Previous supervisory experience preferred.
- Must have knowledge of County, State and Federal provider (parent) contract requirements for Alternative Payment and Child Care Subsidy Programs. Demonstrated proficiency with GEARS, etc.
- Requires the exercise of some independent judgment and discretion in analyzing facts and circumstances and in the determination of actions to be taken within the limits of standard practice. Involves application of broad knowledge of contract funding terms and CSI policies and procedures.
- Must have excellent communication and customer relations skills. Requires analytical and problem solving abilities. Requires considerable accuracy and ability to produce in a timely manner. Must be flexible and able to multi-task while working in a collaborative, team environment with a positive attitude. Must possess strong leadership skills and must have ability to work with diverse groups and all levels of management.
- Determine eligibility, process family enrollment and complete the initial certification of families qualified for subsidized childcare within designated time frames.
- Monitor cases for program compliance and ensure documentation is accurate, appropriate and complete. Authorize families for childcare services according to agency policies within the established timelines.
- Conduct quality assurance reviews of client records.
- Assist Supervisor in the formatting, researching and reconciliation of exception reports.
- Assist Supervisor in identifying work flows and processes or any other areas for improvement, and help create solutions (e.g. improved processes, etc.) to gain efficiency and maximize quality of service.
- Research and document complaints and monitor solutions.
- Provide leadership role in special projects; organize activities and monitor progress.
- Provide back-up support to staff as needed and assist management in the area of staff development, improved workflow, team performance, team building, goal accomplishment, etc.
- Investigate and assist in the resolution of difficult and problem cases; handle Appeals and State Hearings.
- Help with the curriculum development for ongoing Program Staff Training as well as help train new and existing staff on new policies and procedures.
- Acts as a liaison between parents, providers, government agencies and CSI or between parents/providers and other internal departments within CSI (Claims, Provider Services, etc.)
- Assist in developing policies and procedures to meet state and federal program requirements by providing input.
- Review cases for discrepancies that may point to possible fraud.
- Participate in work groups, committees and ad hoc groups.
- Meet assigned specific performance standards for the respective unit and/or department.
- Perform other duties as assigned by Supervisor.
Total Package of Benefits
- Medical/ Dental/ Vision - 95% covered by employer
- 401k Matching Options
- Flex Spending
- Pre-paid Legal Services
- Sick and Vacation Time
- Paid Holidays and Winter Break
- Opportunity for Growth and Development
- Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM
Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.
Additional Requirements: Must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.
For more information about Crystal Stairs, please visit our website at: www.crystalstairs.org
Job Posted by ApplicantPro
-
Los Angeles, California, United States Wayfinder Family Services Full timeWayfinder Family Services is a leading provider of support services for children, youth, and adults facing various challenges. We prioritize promoting Inclusion, Diversity, Equity, and Accessibility (IDEA) in all aspects of our work.As a Quality Assurance Specialist at Wayfinder Family Services, you will have the opportunity to work in a dynamic and...
-
Child and Family Specialist
5 days ago
Los Angeles, California, United States Vista Del Mar Child & Family Services Full timeJob SummaryVista Del Mar Child & Family Services is seeking a highly skilled and compassionate Child and Family Specialist to join our team. As a key member of our Wraparound Services team, you will work closely with children, youth, and families to provide trauma-responsive support and empower them to lead fulfilling lives.Key ResponsibilitiesImplement the...
-
Stage 1 - Lead Family Services Specialist
1 month ago
Los Angeles, United States Crystal Stairs Full timeCrystal Stairs, Inc. Improving the Lives of Families through Child Care Services, Research, and Advocacy Crystal Stairs is committed to building and sustaining a diverse, fully vaccinated workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender,...
-
Lead Service Specialist
2 months ago
Los Angeles, United States Fitness 19 Part time $17Our Lead Service Specialists do it all! During your shift, you will be working with your Club Manager and other Lead Service Specialists to assist customers (guests) with joining the gym, helping current members with memberships issues, showing a “happy to help” attitude when members and guests have questions or concerns, and teaming up with the Service...
-
Family Services Eligibility Specialist
4 months ago
Los Angeles, United States Crystal Stairs Full timeJob DescriptionJob DescriptionCrystal Stairs, Inc. Improving the Lives of Families throughChild Care Services, Research, and AdvocacyCrystal Stairs is committed to building and sustaining a diverse, fully vaccinated workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion...
-
Enrollments - Family Services Specialist
3 months ago
Los Angeles, United States Crystal Stairs Full timeJob DescriptionJob DescriptionCrystal Stairs, Inc. Improving the Lives of Families throughChild Care Services, Research, and AdvocacyCrystal Stairs is committed to building and sustaining a diverse, fully vaccinated workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion...
-
Lead Office Service Specialist
5 days ago
Los Angeles, United States Epiq Full timeIt's fun to work at a company where people truly believe in what they are doing! Job Description: The Lead Service Specialist assists the Manager in leading the workflow of the Service Specialists. Will accurately communicate with client staff and Epiq team members regarding commitments, deadlines and challenges. Essential Job Responsibilities Work...
-
Stage 1 - Family Services Specialist
3 months ago
Los Angeles, United States Crystal Stairs Full timeJob DescriptionJob DescriptionCrystal Stairs, Inc. Improving the Lives of Families throughChild Care Services, Research, and AdvocacyCrystal Stairs is committed to building and sustaining a diverse, fully vaccinated workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion...
-
Family Services Eligibility Specialist
4 days ago
Los Angeles, California, United States Crystal Stairs Full timeJob DescriptionCrystal Stairs, Inc. is a leading provider of child care services, research, and advocacy. We are committed to building and sustaining a diverse, fully vaccinated workforce and culture.As part of this commitment, Crystal Stairs, Inc. does not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin,...
-
Homeless Services Coordination Specialist
1 week ago
Los Angeles, United States L.A. Family Housing Corp. Full timeJob OverviewPOSITION: Patient Advocacy and Resource SpecialistDIVISION: Programs - Systems & Regional PlanningWHY WORK WITH US:At L.A. Family Housing Corp., we believe in the fundamental right of every individual to have a place to call home. We recognize that homelessness is a complex societal challenge and are committed to being part of the solution. We...
-
Senior Family Services Coordinator
2 weeks ago
Los Angeles, California, United States Crystal Stairs Full timeJob OverviewCrystal Stairs, Inc.Enhancing Family Well-Being throughChild Care Services, Research, and AdvocacyCrystal Stairs is dedicated to fostering a diverse, fully vaccinated workforce and culture. We do not discriminate based on race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or...
-
Travel Nurse RN ICU Specialist
3 days ago
Los Angeles, California, United States Lead Health Full timeJob SummaryLead Health is seeking a highly skilled Travel Nurse RN ICU Specialist to join our team.Job ResponsibilitiesProvide high-quality patient care in an intensive care unit setting.Collaborate with healthcare teams to develop and implement effective patient care plans.Monitor and manage patient vital signs, administering medications and treatments as...
-
Game Support Specialist
1 week ago
Los Angeles, California, United States PuroClean Certified Restoration Specialist of Auburn Full timeJob SummaryWe are seeking a highly skilled Game Support Specialist to join our team at PuroClean Certified Restoration Specialist of Auburn. As a key member of our customer experience team, you will be responsible for delivering exceptional support to our players and ensuring a seamless gaming experience.Key ResponsibilitiesCustomer Support: Provide...
-
Homeless Services Coordination Specialist
1 week ago
Los Angeles, United States L.A. Family Housing Corp. Full timeJob OverviewPOSITION: Patient Problem-Solving SpecialistDIVISION: Programs - Systems & Regional PlanningWHY WORK WITH US:At L.A. Family Housing Corp., we believe in the fundamental right of every individual to have a place to call home. We recognize that homelessness is a complex societal challenge and are committed to being part of the solution. We seek...
-
Centralized Services Specialist
3 weeks ago
Los Angeles, United States Full Bloom Full timePosition at FullBloom Organizational Profile FullBloom provides education and behavioral health solutions for children and their families, leading to better life outcomes, regardless of the learning obstacles and other challenges they face. The compa Behavioral Health, Specialist, Operations, Support, Service, Special Education, Healthcare
-
Mobile Radiation Therapy Specialist
2 weeks ago
Los Angeles, California, United States Lead Health Full timePosition Overview: Lead Health is currently in search of a skilled Radiation Therapy Specialist for a rewarding travel opportunity. This role is ideal for professionals looking to enhance their experience while providing essential care in various settings. Job Details: Role: Radiation Therapy SpecialistSchedule: 8-hour shifts, 40 hours per weekContract...
-
Nuclear Medicine Travel Specialist
2 weeks ago
Los Angeles, California, United States Lead Health Full timeLead Health is in search of a skilled Nuclear Medicine Technologist for a rewarding travel position. This role offers the opportunity to work in a dynamic environment while providing essential services in the field of nuclear medicine. Position Overview: As a Nuclear Medicine Travel Specialist, you will be responsible for performing diagnostic imaging...
-
Behavior Intervention Specialist
18 hours ago
Los Angeles, California, United States Behavior Education Services Team Full timeJob Title: Behavior Intervention SpecialistBehavior Education Services Team is a leading provider of behavioral services for children with special needs. We are seeking a highly motivated and compassionate Behavior Intervention Specialist to join our team.Job Summary:We are seeking a Behavior Intervention Specialist to work with children with special needs...
-
Family Medicine Specialist
12 hours ago
Los Angeles, California, United States Southern California Permanente Medical Group Physician Careers Full timeAbout the OpportunityWe are seeking a highly skilled and compassionate Family Medicine Specialist to join our team at Southern California Permanente Medical Group Physician Careers. As a primary care physician, you will be responsible for providing high-quality, patient-centered care to our diverse patient population.Key ResponsibilitiesProvide comprehensive...
-
Lead Universal Banking Specialist
1 week ago
Los Angeles, California, United States 00002 Citibank, N.A. Full timeLead Universal Banking Specialist Job OverviewThe Lead Universal Banking Specialist is tasked with delivering outstanding service to both internal and external clients in collaboration with the Branch team. The primary goal is to efficiently manage all service transactions and sales referral processes to enhance client relationships.Key...
