Help Desk
4 weeks ago
Job Title: Help Desk
Location: Annapolis, MD 21401
Duration: 3-month contract (Possible Extension)
Job Description:
This position performs help desk support while planning, integrating, and maintaining software and hardware for the Department's local and wide area network. The primary responsibilities include providing on-site technical services to users and assisting with special projects, including the installation, configuration and upgrade of hardware and software, diagnostics of software and hardware problems and make repairs and adjustments or obtains service from software, hardware vendors or maintenance vendors.
Skills | Must-Haves:
* 2+ years of professional work experience
* experience maintaining, monitoring, patching, and re-imaging workstations
* experience assisting both onsite users as well as remote users
* experience planning, integrating and maintaining software and hardware for local or wide area computer networks
* experience troubleshooting hardware / software, network computers and printers, and a variety of supported applications
* experience and understanding of TCP/IP, DNS, DHCP, Active Directory, Group Policies, and File Permissions
Nice to Have Skills:
* Bachelor's Degree
* certifications
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