Tier 1 Help Desk GW

4 weeks ago

Annapolis Junction, United States Visionary Technology Consultants, LLC Full time
Schedule: Regular Shift: Monday to Friday, 10:00 AM - 6:00 PM
Training Period: Monday to Friday, 6:00 AM - 2:00 PM
Clearance Requirement: TS/SCI with Polygraph
Education and Experience Requirements: Option 1: 5 years of technical experience (no degree requirement)
Option 2: Bachelor’s degree in a relevant field (no experience required)
Job Summary: We are seeking a dedicated and detail-oriented individual for a Tier 1 Help Desk Support role. The ideal candidate will be responsible for providing first-line technical support and troubleshooting for various IT-related issues. This position requires a high level of security clearance (TS/SCI with Polygraph) due to the sensitive nature of the work. Key Responsibilities: Serve as the initial point of contact for users seeking technical assistance via phone, email, or in-person.
Diagnose and resolve technical hardware and software issues.
Provide prompt and accurate feedback to customers.
Ensure proper recording, documentation, and closure of issues.
Escalate unresolved queries to the next level of support.
Maintain a high level of customer satisfaction by providing exceptional service.
Follow standard help desk procedures and document processes.
Assist in the creation and maintenance of technical documentation and user guides.
Stay updated with current IT trends and technologies relevant to the work environment.
Required Skills and Qualifications: Strong technical troubleshooting and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Proficiency in using help desk software and remote desktop applications.
Familiarity with Windows and Linux operating systems, as well as basic networking concepts.
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Preferred Qualifications: Experience in a similar help desk or customer support role.
Certifications such as CompTIA A+, Network+, Security+, or relevant Microsoft certifications.
Work Environment: This role is based in a secure facility, and the candidate must adhere to strict security protocols.
The position involves working a regular day shift with initial training during an early morning shift.
Additional Information: Candidates must possess a current TS/SCI clearance with Polygraph.
Successful completion of background checks and security clearances is required.

  • Tier 1 Help Desk GW

    4 weeks ago

    Annapolis Junction, United States Emtak LLC Full time

    Tier 1 Help Desk GW (10am-6pm) - TS/SCI Poly required Annapolis Junction, MD · Information Technology Apply Now The Tier 1 Help Desk shall : • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software • May coach and provide guidance to less-experienced professionals • Applies basic diagnostic techniques...

  • Tier 1 Help Desk

    2 weeks ago

    Annapolis Junction, United States CyberCore Technologies Full time

    **TS/SCI Clearance with Polygraph REQUIRED** *** **Help Desk 0 - Service Desk** **10am - 6pm ONLY** Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web SA0 = 0 years of related experience + a BS degree (or 5 additional years) **Equal Employment and...

  • Tier 1 Help Desk

    1 week ago

    Annapolis, United States CyberCore Technologies Full time

    **TS/SCI Clearance with Polygraph REQUIRED** Help Desk 0 - Service Desk 10am - 6pm ONLY Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests. Logs and tracks inquiries using service request management database and maintains history records...

  • Tier 1 Help Desk

    3 weeks ago

    Annapolis, United States CyberCore Technologies Full time

    **TS/SCI Clearance with Polygraph REQUIRED** Help Desk 0 - Service Desk 10am - 6pm ONLY Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests. Logs and tracks inquiries using service request management database and maintains history records...

  • Help Desk Specialist

    4 weeks ago

    Annapolis Junction, United States Cornerstone Defense Full time

    Location: Annapolis Junction, Maryland Type: Contract Job #2590 Title: Help Desk Specialist Location: Annapolis Junction, MD *Clearance: *Active TS/SCI w/ Polygraph needed to apply * Company Overview: Cornerstone Defense, in partnership with our military, intelligence, and civil government customers, supports U.S. operations worldwide...

  • Help Desk Specialist

    1 week ago

    Annapolis Junction, United States Cornerstone Defense Full time

    Location: Annapolis Junction, Maryland Type: Contract Job #2590 Title: Help Desk Specialist Location: Annapolis Junction, MD *Clearance: *Active TS/SCI w/ Polygraph needed to apply * Company Overview: Cornerstone Defense, in partnership with our military, intelligence, and civil government customers, supports U.S. operations worldwide...

  • Help Desk Specialist

    4 weeks ago

    Annapolis Junction, United States Cornerstone Defense Full time

    Title: Help Desk Specialist **Location**:Annapolis Junction, MD **Company Overview**: Cornerstone Defense, in partnership with our military, intelligence, and civil government customers, supports U.S. operations worldwide through the use of many different types of intelligence, satellite, and cyber technologies. Cornerstone’s Intelligence Sector provides...

  • Help Desk Specialist with Security Clearance

    2 months ago

    Annapolis Junction, United States Cornerstone Defense Full time

    Title: Help Desk Specialist Location: Annapolis Junction, MD *Clearance: *Active TS/SCI w/ Polygraph needed to apply * Company Overview: Cornerstone Defense, in partnership with our military, intelligence, and civil government customers, supports U.S. operations worldwide through the use of many different types of intelligence, satellite, and cyber...

  • Tier 1 Help Desk

    1 month ago

    Annapolis Junction, United States Columbia Technology Partners Full time

    Job DescriptionJob DescriptionDescription:Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.May coach and provide guidance to less-experienced professionals.Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.Provides remote support access through desktop...

  • Tier 1 Help Desk

    1 week ago

    Annapolis Junction, United States Columbia Technology Partners Full time

    Job DescriptionJob DescriptionDescription:Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.May coach and provide guidance to less-experienced professionals.Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.Provides remote support access through desktop...

  • System Administrator

    3 weeks ago

    Annapolis, United States Stratum Networks, Inc. Full time

    Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients. We are looking for a talented and passionate candidate who would support one of our clients located in the Annapolis Junction, MD. CANDIDATES ARE...

  • Help Desk Technician

    4 weeks ago

    Annapolis Junction, United States Columbia Technology Partners Full time

    Job DescriptionJob DescriptionDescription:The Level 1 System Administrator (SA) shall possess the following capabilities:Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the...

  • Help Desk Technician

    1 week ago

    Annapolis Junction, United States Columbia Technology Partners Full time

    Job DescriptionJob DescriptionDescription:The Level 1 System Administrator (SA) shall possess the following capabilities:Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the...

  • Help Desk Specialist

    3 days ago

    Annapolis Junction, United States Interclypse, Inc. Full time

    Description: Welcome to Interclypse, where innovation meets passion. Every team member is a vital piece of our success story. We are not just a company, but a dynamic community driven by the shared vision of redefining excellence. At Interclypse, you will find more than a career - you will discover a vibrant ecosystem where your talents are celebrated, your...

  • Tier 1/2 Support

    2 weeks ago

    Annapolis Junction, United States IC Defense Full time

    Job DescriptionJob DescriptionDescription:You will be supporting CNO's Emerging Open Source Activities (EOSA) branch in their mission to integrate publicly available information (PAI) and open source technologies into CNO. Fifty percent or more of your time will be providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis,...

  • Tier 1/2 Support

    1 week ago

    Annapolis Junction, United States IC Defense Full time

    Job DescriptionJob DescriptionDescription:You will be supporting CNO's Emerging Open Source Activities (EOSA) branch in their mission to integrate publicly available information (PAI) and open source technologies into CNO. Fifty percent or more of your time will be providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis,...

  • Help Desk Specialist

    2 weeks ago

    Annapolis Junction, United States Interclypse, Inc. Full time

    Description: Welcome to Interclypse, where innovation meets passion. Every team member is a vital piece of our success story. We are not just a company, but a dynamic community driven by the shared vision of redefining excellence. At Interclypse, you will find more than a career - you will discover a vibrant ecosystem where your talents are celebrated, your...

  • Tier 1 Help Desk with Security Clearance

    1 month ago

    Annapolis Junction, United States Columbia Technology Partners Full time

    Description: * Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. * May coach and provide guidance to less-experienced professionals. * Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. * Provides remote support access through desktop mirroring and...

  • System Administrator 1

    2 days ago

    Annapolis Junction, United States Orion Consortium Full time

    Job DescriptionJob DescriptionTS/SCI FS poly required.Position Description:Provides technical support and troubleshooting to network, desktop, and/or systems hardware and softwareMay coach and provide guidance to less-experienced professionalsApplies basic diagnostic techniques to identify problems, investigate causes, and recommend solutionsProvides remote...

  • Help Desk Tech

    2 weeks ago

    Annapolis Junction, Maryland, United States General Dynamics Information Technology Full time

    Req ID: RQ176825Type of Requisition: RegularClearance Level Must Be Able to Obtain: Top Secret SCI + PolygraphJob Family: Help DeskSkills:Customer Service,Technical Support,TroubleshootingCertifications:Security+, CE - CompTIA-Security+ CEExperience:1 + years of related experienceUS Citizenship Required:YesJob Description:Help Desk Technician IITransform...