Order Entry Representative

1 month ago


Tualatin, United States API International Inc. Full time
Job DescriptionJob Description

API International is a family business that was established in Portland, Oregon in 1979. We are a manufacturer and wholesale distributor of flanges, expansion joints, valves, other pipe fittings, and custom-fabricated parts for the Agriculture, Exhaust, HVAC, and Water Works markets. At API International, we offer a generous benefit package including:

  • Employer-paid health, vision, dental insurance, and long-term disability.
    • Full coverage of the base plan premium on the first day of the month following 60 days of employment. Spouse and family eligible for 100% coverage on the base plan premium after one year.
  • 80 hours of PTO and 152 hours after the first year (prorated).
  • 8 paid holidays (including your birthday).
  • 401k with a 4% company match.
  • Voluntary Benefits.
    • FSA and life insurance.
  • Opportunities for advancement within the company.

The Order Entry Representative supports API by providing daily administrative assistance. The role primarily involves processing incoming orders with accuracy and efficiency in data entry. The Order Entry Representative is responsible for ensuring seamless communication between the sales team and customers.

A typical day:
  • Receives and processes customer purchase orders.
  • Inputs orders into current ERP system with extreme accuracy.
  • Effectively manages technology to process orders, track orders, record prices, schedule delivery dates, confirm inventory status, and maintain customer information and other data related to each transaction.
  • Confirms orders, update ship dates, shipping status, and notifies sales/customers of any backorder(s) or delivery delays.
  • Researches and resolves order errors and updates the system accordingly.
  • Prepares order-related/shipping documentation.
  • Perform additional administrative duties as required.
The ideal candidate requires the following:
  • Minimum 2 year’s experience in data entry, sales support, customer service, or administrative roles.
  • High school diploma or GED equivalent.
  • Self-motivated, results-oriented individual.
  • Positive, can-do attitude with a focus on high-quality customer service.
  • Team player with the ability to work closely with others.
  • Proficient in Microsoft Outlook, Excel, Word, and PowerPoint.
  • Can successfully learn new technologies like ERP/CRM systems.
  • Excellent oral and written communication skills.
  • Ability to multi-task, organize, and prioritize workload.
We highly prefer the following:
  • Bachelor's degree in business, communications, or related field.
  • Knowledge of pipe, valves, and fittings.


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