Account Manager

Pinnacle Marketing Group is looking for an Account Manager who has a passion for customer service, marketing and helping businesses thrive. An Account Manager is the main point of contact with our clients and oversees the production process to ensure that we are helping the client successfully market their business. The ideal client is self-motivated, works well in both an independent and team environment, a creative problem solver and highly organized with strong attention to detail. The position requires excellent written and verbal communication, customer service skills, and the ability to routinely handle multiple tasks while meeting production deadlines.

An Account Manager will be trained to have a complete understanding of Pinnacle Marketing Group's marketing and design services such as website development, social media management, video production, and brand development.

Essential Functions:

• Account Management
  • Contact client and discuss the overall process, identify customer's goals and provide recommendations for successful marketing.
  • Collaborate with internal production staff such as the graphic designers and social media team members on behalf of the client.
  • Assist with the research and writing of content for websites, social media posts, and video scripts.
  • Set up website account including domain registration, site settings, submission of site map, and Google Analytic traffic reports. Set up of admin access to the various social media accounts.
  • Monitor billing and non-payment status and communicate any concerns to the client.
  • Monitor monthly traffic reports and touch base with the client throughout the year to provide tips, answer questions, and provide recommendations for further improvements.
• Customer service
  • Work with clients to discuss short and long term goals for their online marketing success. Create a positive relationship and build the client's trust of Pinnacle's services and abilities. Keep the customer informed on progress and developments as well as address any questions or concerns throughout the year.
  • Work with communication companies, marketing/sales consultants and businesses to address any questions/concerns regarding Pinnacle's marketing services and products.

Qualifications:

• Proficient in Microsoft Office (ex. Word/Excel), the Internet, computers and mobile devices
• Education or experience in business, marketing, mass communications, or design is preferred
• Experience in social media, web design, video production, local search platforms, online marketing or Adobe Photoshop is helpful, but not required