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Customer Service Sales Renewal Specialist

4 months ago

Mechanicsville, United States Qubica AMF Full time
Job DescriptionJob Description

FLSA Classification

Exempt

Reports to

Vice President, Inside Sales, Canada, and Gov’t Accounts

Job Description

Summary/objective

Communicates with current and former CMP/SaaS customers to ensure the highest possible service renewal rates.

Essential Functions

  • Proactively encourage first-time renewals of all SaaS products.
  • Address and overcome customer concerns prior to service cancellation.
  • Attempt to resign former customers.
  • Maintain the SaaS operational database.
  • Generate and process manual orders.
  • Assist customers, as needed, in the auto-renewal process.
  • Other duties as assigned.

Supervisory Responsibilities

The position will not have direct reports.

Competencies/Qualifications

  • Strong inside sales skills.
  • Strong communication skills.
  • Knowledge of general sales principles.
  • Ability to remotely translate technical knowledge into plain, easy-to-understand language.
  • Proficient in Microsoft Windows and Office products.
  • Working knowledge of Microsoft CRM.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, talk, and listen. The employee is frequently required to stand, walk, use hands and fingers, handle or feel, and reach with hands and arms.

Work Environment: While performing the duties of this job, the employee will initially work in the Richmond office.

Travel required

  • No Travel required

Required education and experience

  • A High School diploma is required. AS Degree in a technology-related field is a plus.
  • Basic electrical knowledge using multimeters and troubleshooting AC motors, switches, and low voltage sensors and devices is a plus.

Competitive compensation and benefits include medical/dental/vision insurance, 401k with employer contribution, PTO, paid Holidays, and an on-site fitness center.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.