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Mobile Customer Service Representative

2 months ago

Mechanicsville, Virginia, United States Nexus Technologies Full time

About Nexus Technologies

Nexus Technologies is a leading provider of innovative solutions for the transportation industry. Our team is dedicated to delivering exceptional customer experiences and driving business growth through strategic partnerships.

Job Summary

We are seeking a highly motivated and customer-focused Mobile Customer Advisor to join our team in North Rhine-Westphalia. As a Mobile Customer Advisor, you will play a key role in supporting our colleagues and external partners in ticket sales and service issues at various locations in the VRR.

Key Responsibilities

  • Provide exceptional customer service and support to customers in our own sales outlets in Düsseldorf Airport, Oberhausen, and Recklinghausen.
  • Offer expert advice on tariff and service questions, and sell tickets to customers in person.
  • Process customer inquiries comprehensively, including content control until completion.
  • Provide accurate and up-to-date tariff and timetable information to customers.

Requirements

  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and meet sales targets.
  • Strong knowledge of public transportation systems and tariffs.
  • Ability to work independently and as part of a team.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.