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Orthodontic Front Office Admin

2 months ago

Cedar Rapids, United States KSI Part time
Job DescriptionJob DescriptionSalary: $20 to $23/hour DOE

A local Cedar Rapids Orthodontics office is looking to add to our front office team. You must have a heart for helping people and be *BOTH* smart and fast. Customer service is key, so we need a person that is both technically gifted and capable of communicating with clients in a friendly and helpful manner.

 

We are seeking a self-sufficient problem solver that can address client needs and look for opportunities for growing the practice and acquiring new patients. You need to be engaging and interested in the success and satisfaction of the client and the growth of the business. As a member of our team, you need to bring energy, compassion and an amazing work ethic to the table.


We are looking for motivated team member to organize and coordinate administration duties and office procedures. Your role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety. Previous experience as a Front office manager or Office administrator would be an advantage. A successful candidate should have experience with a variety of office software (email tools, spreadsheets and databases) and be able to accurately handle administrative duties..


PRIMARY RESPONSIBILITIES

Responsible for administering the day-to-day activities of the business office, including: patient and employee relations; staff interviewing/dismissal; ensuring regulatory compliance; staff training and motivation. Assist the dentist with other tasks as assigned.


If you feel you are a great fit for this position, please explain why by Sending us a Cover Letter including expected pay, and Resume.

 

FRONT OFFICE DUTIES WOULD INCLUDE (ALTHOUGH NOT LIMITED TO):

  • Greeting Patients - Managing patient flow and schedule flow for multiple practitioners. Welcoming patients, whether in- person or over the phone, making them comfortable and assisting them with any issues they may have which could include parking at the clinic, difficulties with insurance, finding the office or trouble getting in or out of the
  • Answering Phones and Booking Patients - Become proficient at bonding with potential patients on the telephone, screening prospects properly, overcoming objections and booking
  • Appointment Follow Up - Managing both pre and post appointment communication and systems
  • Master Office Systems - Entering services and charges, collecting payments, and managing patient records with a self- imposed standard of zero error. Becoming proficient in the office technology and marketing technologies, through following training systems and through self-motivated study and
  • Managing The Office Calendar and Patients Schedules for Multiple Doctors - Being accountable for every patients schedules and ensuring that everyone is being serviced to a standard of
  • Client Intake and Payments – Researching insurance benefits. Presenting fees and payment plan options. Ability to understand patient need and see that they are met in a timely, professional manor.
  • Front Desk - Maintaining an orderly front office and reception area. Scanning Understands HIPPA / privacy regulations. Other clerical duties as needed.
  • Staff Management - Assign, direct and manage staff duties, as assigned by the dentist. Determine front desk staff schedules.  Orient and train new staff.  Coordinate team meetings.  Engage in conflict resolution.


DESIRED SKILLS AND EXPERIENCE:

  • At least 5 years of Clerical/Office Admin Experience required (Experience in Medical Front Office is a ++)
  • High comfort with technology – specifically various online portals and software package
  • Self-motivated with the ability to work independently and exercise excellent judgment in order to reflect the firm’s values
  • High-level of attention to detail, especially under Self-motivated and self-accountable to a standard of zero error. Strong organizational skills.
  • Ability to maintain confidentiality when preparing and processing transaction paperwork
  • Situational Awareness - The ability to quickly assess people's energy and personalities, in order to create amazing bonds with patients, in person and on the
  • Personal Development - an individual that has a desire to grow personally and professionally
  • Ability to anticipate many steps because preventing problems is better than solving problems
  • Polished, professional, and friendly demeanor
  • Must be able to pass a background check (both financial and criminal) and sign confidentiality agreement

 

WORK LOCATION:

  • Up to 4 locations in Cedar Rapids area

 

THIS JOB IS IDEAL FOR SOMEONE WHO IS:

  • Dependable -- more reliable than spontaneous
  • People-Oriented -- enjoys interacting with people and working on group projects
  • Detail-Oriented -- would rather focus on the details of work than the bigger picture
  • High Stress Tolerance -- thrives in a high-pressure environment


COMPENSATION AND HOURS

  • This Position is for 35 plus hours a week:
    • 4 day work week set during Monday – Friday – no nights or weekends.

BENEFITS:

  • 401(k)
  • Paid Time Off