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Member Services Project Analyst Internship

4 months ago

Washington, United States The Executive Leadership Council Full time
Job DescriptionJob Description

The Executive Leadership Council is the preeminent member organization for the development of global black leaders. Comprised of more than 800 current and former corporate black CEOs, board members and senior executives at Fortune 1000 & Global 500 companies, entrepreneurs leading top-tier firms, and recognized thought leaders, we open channels of opportunity for the development of black executives to positively impact business and communities.

We are currently seeking a detail-oriented Member Services Project Analyst Intern to join the Member Services team in our Washington, DC office. for Summer of 2024. The internship requires the available to work up to 40 hours per week, at minimum 32 hours per week during the summer with 5 hours per week devoted to professional development with opportunities for Shadowing, mentoring, and training with successful professionals.. The internship will commence on Monday, June 10th, 2024 and runs until Friday, August 9th, 2024. This position will report to the VP of Member Services.



Position Overview

The Member Services Project Analyst Internship will support the execution of The ELC's Member Service department strategy. This role will assist in the planning and coordinate the daily operations within the Member Services department and assist in the preparation of member collateral, coordination of member services events and projects, and Contribute to the team, dedicate adequate time to ensure the best effort in the performance of duties to preserve the goodwill associated with the business of The Executive Leadership Council. As a Member Services Intern, you will provide valuable project management support and contribute to the successful execution of events and programs aimed at The ELC illustrious membership base. This role offers an excellent opportunity to gain hands-on experience in event planning, program coordination, and project management within a dynamic and fast-paced environment.


ESSENTIAL JOB FUNCTIONS & KEY OUTCOMES

Business Administration & Customer Satisfaction

  • Provides administrative services to and on behalf of the Member Experience Team including calendar scheduling, creating, revising, and editing letters and reports using the Microsoft 365 Office pack.
  • Learns and becomes proficient in internal software systems, including Salesforce, MyELC, Asana, ect. Utilizes the system to make updates, run reports and analyze reports for accuracy and consistency.
  • Professionally engages with ELC Members, both internal & external, to provide support and resolve issues; continually possess a problem-solving, customer service mindset.
  • Accepts various business-focused projects to research, propose ideas and solutions. Provides suggestions to management for improving customer service and internal processes.

Project Coordination & Support

  • Assist the department head and project managers in organizing and coordinating various events and programs.
  • Collaborate with the team to develop project plans, timelines, and budgets.
  • Track project progress, identify potential risks, and propose mitigation strategies.
  • Maintain project documentation, including meeting minutes, action items, and status reports.

General Duties

  • Contribute to the achievement of established department goals and objectives and adhere to department policies, procedures, quality standards, and safety standards.
  • Ability to work in a fast-paced office environment, demonstrating a flexible approach with short deadlines.
  • Promote a culture of high performance and continuous improvement that values learning and a commitment to quality improvement.
  • Ability to maintain high project organization, multitask, and a focus on quality of results with attention to detail in a fast-paced environment.
  • Support a seamless information sharing workflow within the Member Services department and the overall organization.
  • Perform other duties as needed.

EDUCATION, EXPERIENCE & CREDENTIALS

  • Must be a Sophomore, Junior, Senior, or Graduate student actively pursuing a degree at an accredited educational institution in an undergraduate degree program in Business Administration, Non-Profit Management, Consulting, Project Management, or a relevant academic field
  • Must be available to work on-site at our downtown D.C. office 2x per week at maximum; with the possibility of some off-site travel
  • Advanced computer skills in MS Word, Excel, PowerPoint, and Outlook
  • Strong organizational skills and attention to detail.
  • Excellent editing, proofreading, oral, verbal, and written communication skills.
  • Ability to demonstrate professional, positive, and approachable attitude, and discretion, and sensitivity in handling confidential and highly sensitive information.

COMPETENCIES

• Mission Alignment & Awareness: Has a passion for and commitment to opening channels of opportunity for the development of Black professionals to positively impact business and local communities; contributes to the organization by understanding and aligning actions with the organization's goals, core functions, and values.

• Planning & Results Orientation: Organizes and executes work to meet organizational goals and objectives while meeting quality standards and following organizational processes; ensures individual performance does not negatively impact the performance of others; recommends additional resources that would improve effectiveness and helps others access required resources; identifies opportunities to improve work processes and efficiency; contributes to setting work priorities and direction; identifies in advance when intended results may not be achieved; takes initiative; is not satisfied with the status quo.

• Teamwork & Collaboration: Works well cross functionally and with others on the team to achieve personal goals, team goals, and organizational goals; takes responsibility for individual actions in order to achieve consistent results; fosters team camaraderie, collaboration, and cohesion; understands the impact of one's actions on the ability of their team members to do their jobs; respects the differences other team members bring to the table by openly seeking others' opinions; makes suggestions to improve team engagement and effectiveness; supports implementation of team decisions; professionally gives and seeks feedback in order to achieve common goals.

• Problem Solving & Decision-Making: Identifies problems and uses logical analysis to find information, understand causes, and evaluate and select best possible courses of action; seeks information and input to fully understand the cause of problems; takes action to remove obstacles and address problems before they impact performance and results; initiates the evaluation of possible solutions to problems; assesses risks before making a decision; does not take unnecessary risks; effectively navigates through ambiguity, using multiple data points to analyze issues and identify trends.

• Creativity & Innovation: Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things; questions common practice and contributes to improvement of processes and outputs; proposes novel ideas; utilizes appropriate brainstorming techniques to generate ideas; researches current thinking and shares ideas; explores different alternatives that would achieve a similar output, with the goal of achieving process simplification or efficiencies.

• Resilience & Managing Uncertainty: Adjusts thinking and behavior in order to adapt to changes in the job and work environment with limited stress; is able to work effectively in an unstructured environment; actively promotes and advocates the advantages of changes when new and credible information emerges; acknowledges uncertainty and shares constructive coping strategies with team members.

• Communication & Interpersonal Effectiveness: Effectively and appropriately interacts and communicates with others to build positive, constructive, professional relationships; tailors communication style and messages based on the audience; seeks to understand others' points of view, observes verbal and non-verbal cues to encourage open and honest discussions; uses clear, precise, and error-free language; invites and encourages others to participate in discussions; identifies and helps to resolve interpersonal conflict between team members; does not jump to conclusions or act on assumptions.

• Customer Focus: Identifies, considers, prioritizes, and takes action on the needs of both internal and external customers; uses knowledge about the customer to inform decision making and problem solving; strives to provide additional value to the customer experience; actively solicits internal and customer feedback in order to improve the relationship; suggests ways to improve the customer experience.

• Technology: Proficient with Microsoft productivity suite, project management software, CRM databases/systems, SharePoint, and other functional software relevant to area of responsibility.


WORKING CONDITIONS

  • Work is performed in an interior office setting which has no adverse environmental conditions expected.
  • Hybrid Role requiring 2 days per week in our D.C. office and requires limited travel travel in the field.
  • Work involves frequently sitting for extended periods of time, frequently talking or hearing, frequently operating a computer, and occasional light physical effort (lifting, pushing, pulling, carrying, etc.) objects weighing up to 25 lbs.
  • Work requires frequent ability to comprehend direction and adhere to policies or established procedures, ability to use logic to make sound decisions, ability to interpret and analyze data, ability to gather and organize information for a wide variety of audiences, ability to read and write a variety of materials, and ability to adapt well in the face of workplace stress.

The Executive Leadership Council is an Equal Opportunity Employer. It is our policy to ensure equal employment opportunity without discrimination or harassment based on an individual's race, color, religion, sex, national origin, disability, age, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, matriculation, political affiliation, genetic information, or any other protected characteristic as defined by federal, state, and local law



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