Centralized Intake Paralegal

4 weeks ago

Fort Lauderdale, United States Coast to Coast Legal Aid of South Florida Inc Full time
Job DescriptionJob DescriptionDescription:

Coast to Coast Legal Aid of South Florida, Inc. (CCLA) is a Legal Services Corporation (LSC) funded, non-profit organization. CCLA provides free civil legal services to low-income and other eligible residents of Broward County and is located in Plantation, Florida, a suburb of Fort Lauderdale. Our mission is to improve the lives of low-income persons in our community through advocacy, education, representation, and empowerment. We provide assistance in the areas of Family Law, Economic Advocacy & Community Health (public benefits), and Senior Law for clients age 60 and older. We believe all individuals are entitled to quality civil legal representation and equal access to justice, regardless of their income.


CCLA is currently seeking to hire an Intake Paralegal to work in our Centralized Intake Unit. The Centralized Intake Paralegal will assist with completion of prescreens and applications, interviewing applicants/clients, collecting documents and pleadings, gathering information about the applicants/clients. This position provides supportive services to the Attorneys and other staff members.


Essential Functions:

· Responsible for answering phone calls and promptly returning phone calls and/or emails.

· Following up on referrals from all units, organizations, agencies, and online intake.

· Screens applicants/clients by phone, electronically, and in-person.

· Setting up intake appointments and meeting with applicants.

· Completing conflict checks, prescreens, and intakes.

· Determining eligibility for services.

· Completing intakes in case management system either by communicating with applicants via telephone, electronically, or in-person.

· Maintains records, case notes and daily time-keeping in CCLA’s case management system.

· Explaining intake/compliance documents and having them signed by applicant or client.

· Case acceptance from, and referrals to, outside organizations including other legal aid organizations.

· Performs community outreach events in-person and virtually, as well as, on social media, and conducts educational trainings for staff, clients, and community providers, as needed.

· Compliance with program and grant requirements.

· Attends mandated trainings and train other staff as needed.

· Works closely, as part of a team, with all CCLA units.

· Completion of reports timely.

· Performs other duties as requested by CCLA Management, Supervisors, or as required by grant(s).


Requirements:

· 1 to 5 years of experience preferred.

· Applicants with Associate’s degree and/or paralegal certificate are preferred. Relevant work experience will be considered in lieu of educational requirements.

· Bi-lingual (English/Spanish).

· Proficient in Microsoft Office.

· Excellent organizational and interpersonal skills.

· Strong written and verbal skills.

· Detail-oriented.

· Must have the ability to multitask, work efficiently and independently with supervision.

· Professional demeanor and client-oriented focus.

· A commitment and passion for working with the low-income community.

· Due to funder requirements, all applicants must pass a background check before employment begins.


Here at CCLA we offer our employees an outstanding and generous benefits package, which includes health, vision, 100% dental (individual coverage), life, short-term, long-term disability insurance (100% coverage), supplemental insurance, and a 403(b) plan (tax-sheltered annuity plan) with an employer match of 100% up to 5% of an employee’s annual salary. CCLA also offers substantial discounts on gym memberships, parks, travel, pet insurance and more


CCLA is very proud of our work-life balance by giving our employees a substantial paid time off package which includes, vacation, sick leave and over 12 holidays a year. At CCLA we offer our employees (non-probationary) a more flexible work schedule by temporarily working a hybrid schedule 2 days in the office and 3 days working remotely.


CCLA prides itself on our positive, and supportive work environment; the work is challenging and rewarding.


For more information about CCLA and our open positions, culture, and benefits, please visit our website at www.coasttocoastlegalaid.org.


CCLA is an equal opportunity employer and provider

Requirements:


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