Ski & Ride School Supervisor

2 months ago

Stowe, United States Vail Resorts Full time
Job DescriptionJob Description

 

Create Your Experience of a Lifetime

Come work and play in the mountains  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

 

Job Benefits

  • Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan 
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program


Full Time roles are eligible for the above, plus:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans

 

Job Summary: 

The Ski and ride School Supervisor is responsible for the daily guest and employee experience by leading the resort priorities and modeling our company’s values. This is achieved through the focus on quality control. Guest and employee relations, staff performance and development, financial responsibility, communication, teamwork and administrative duties. They will supervise operations of Ski and Ride School programs, indoor and outdoor facilities, teaching areas, and will oversee daily staffing and lesson assignments. This position will work with the ski and ride School Senior manager, manager, and Administrative Assistants as well as other resort departments to ensure seamless and efficient management of the school for all stakeholders.

 

Job Specifications:

  • Outlet: Stowe Adventure Center
  • Shift & Schedule Availability: Full Time & Part Time / Winter Seasonal
  • Skill Level: Advanced 

 

Job Responsibilities:

  • Utilize available resources to monitor and maintain the quality of the teaching standards of our Instructors.
  • Manage staffing levels to daily guest reservations and labor margins.
  • Monitor and review employee performance with other supervisors and individual instructors on a regular basis.
  • Work with the Senior Manager and Managers to support and achieve Guest Experience targets for the success of the overall Ski & Ride School.
  • Resolve guest complaints by utilizing guest service guidelines and accommodate special requests when appropriate.
  • Understand, lead and model safety standards within the department.
  • Ensure Instructors are knowledgeable about our product lines, company policies and procedures, and work schedules.
  • Oversee various lines of SRS business; Adult lessons, Private lessons, Adaptive, Seasonal, and Children’s Programming
  • Establish and review mutual seasonal goals and performance objectives with each instructor, providing feedback and coaching.
  • Communicate effectively with leadership, peers and other departments to create an environment of support and trust that will benefit staff and guests.
  • Understand, lead and model the Company’s mission, vision and values.
  • Teach guests as necessary.
  • Other duties as assigned.

     

 

Job Requirements:

  • High School Diploma or GED Equivalent required

  • 1 - 3 years working in a Ski & Snowboard School

  • PSIA/ AASI Level 1 Certifiication

  • Microsoft Office Suite Proficiency

  • Fluent verbal and written communication in English

  • Excellent communication and guest service skills
  • Able to work with and build teams
  • Strong understanding of teaching and instructing fundamentals
  • Current with PSIA/AASI or equivalent
  • Flexible and adaptable to a changing environment
  • Must be able to work Weekends and Holidays
  • College degree and/or experience in a related field
  • Significant supervisory experience
  • 1 year of supervisory level experience
  • Experience working with Children

 

The expected pay range is $27.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID  501690
Reference Date: 06/05/2024 
Job Code Function:  

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