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Customer Service Representative
1 month ago
As a Customer Service Representative at TIMETOACT Software, you will play a pivotal role in ensuring our customers receive top-notch support and assistance. You will be the point contact of our company, helping customers navigate their internet services and addressing their inquiries and concerns promptly and professionally.
Key Responsibilities:
Customer Support: Provide excellent customer support via phone, email, chat, and in-person interactions to assist customers with inquiries, service issues, and technical troubleshooting.
Billing and Account Management: Assist customers with billing inquiries, account setup, and changes to their subscription plans. Ensure accurate billing and payment processing.
Technical Assistance: Troubleshoot and resolve technical issues related to internet connectivity, modems, routers, and other equipment. Provide clear and concise instructions for problem resolution.
Service Upgrades and Sales: Identify opportunities to upsell or cross-sell additional services and products to customers. Explain the benefits and features of available upgrades.
Quality Assurance: Maintain a high level of professionalism, accuracy, and efficiency in customer interactions. Follow company guidelines and procedures for quality assurance.
Documentation: Keep detailed records of customer interactions, inquiries, and resolutions. Update customer profiles and accounts as necessary.
Complaint Resolution: Handle customer complaints and escalations with patience and empathy, working to find suitable solutions while adhering to company policies.
Product Knowledge: Stay up-to-date with the latest products, services, and technology trends in the fiber optic internet industry to provide informed assistance to customers.
Qualifications:
High school diploma or equivalent.
Previous customer service or call center experience is a plus.
Strong communication skills, both written and verbal.
Technical aptitude and ability to learn about fiber optic internet technology.
Excellent problem-solving and multitasking abilities.
Empathy and a customer-focused mindset.
Ability to work in a fast-paced, team-oriented environment.
Availability to work flexible hours, including evenings and weekends.
Benefits:
Competitive wages and benefits.
Medical/Dental/Vision Insurances
Employer paid STD and Life Insurance
Generous time off policy
Ongoing training and development opportunities.
Employee discounts on internet services (depends on service area).
Friendly and supportive work environment.
Opportunities for career growth and advancement.
About TIMETOACT Software is a 'trusted advisor' for its customers. With an unrestricted customer focus and a high level of analytical and technical expertise, we implement future-proof solutions for upper medium-sized businesses, insurance companies and public authorities.
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