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Service Coordination Representative

2 months ago

Westfield, Indiana, United States LEDVANCE LLC Full time

Customer Service Representative

Job Overview

We are actively seeking a dedicated Customer Solution Coordinator/Customer Service Representative to join our team at LEDVANCE LLC.

Key Responsibilities:

  1. Engage with customers through various communication channels, addressing inquiries and providing effective solutions.
  2. Process and review customer orders utilizing both manual and electronic systems.
  3. Collaborate with internal departments, including logistics and inventory management, to ensure seamless service delivery.
  4. Manage mid to high-level accounts to fulfill customer needs and expectations.
  5. Offer precise technical product support to customers, sales teams, end users, and product specifiers regarding product applications and specifications.
  6. Maintain a high level of accuracy in transactions through meticulous attention to detail.
  7. Utilize mid to advanced Excel skills, including V-lookups, for data management and reporting.
  8. Exhibit strong analytical and critical thinking abilities to resolve customer issues effectively.
  9. Demonstrate a strong commitment to customer satisfaction and advocacy.
  10. Communicate clearly and effectively, prioritizing quality in both written and verbal interactions.
  11. Manage multiple tasks and projects concurrently, prioritizing those of highest business significance.

Qualifications:

A high school diploma is required, along with a minimum of three years of relevant experience; an Associate's degree is preferred.

Please note that relocation and/or work sponsorship are not available for this position.

This role is eligible for the LEDVANCE employee referral bonus.

Work Schedule:

The position requires on-site work during standard business hours.