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Application Support Specialist

3 months ago

New York, United States Municipal Credit Union Full time
Job DescriptionJob Description

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.


Overview: The Application Support Specialist is responsible for managing the resolution of application and system issues that arise across the business, and demands an ability to manage multiple high-level tasks under pressure.

Responsibilities:

Specific duties include, but are not limited to, the following:

  • Proficient knowledge of operating systems, devices, applications and software: Symitar Episys Quest, Meridian Link LPQ, Meridan Link Xpress Accounts, Mortgagebot LOS & POS, Finastra Servicing Director, Prologue, Synergy, Alkami, Image Center
  • Function as the system administrator for managed applications
  • Prepare maintenance plans and upgrade schedules for the application and systems, and coordinate testing of new releases
  • Manage alert monitoring for all ancillary applications and prepare communications to affected business units
  • Consult with leaders and other professionals on workflow operations and how to optimize them
  • Act as the technical liaison between the vendor/service provider and the internal business unit
  • Provide technical support to teams within the organization, and to external clients when required
  • Assist with systems integrations
  • Manage the ticketed query system and ensure database of queries and resolutions is kept up to date
  • Maintain and update technical documents and procedures
  • Identify and resolve technical issues
  • Deliver regular and customized training to teams within the business

Requirements:

  • College degree in one of the following disciplines: IT, Computing Studies, Information Systems, Business Administration OR equivalent work experience
  • Intimate knowledge of the organization’s systems: Symitar Episys Quest, Meridian Link LPQ, Meridan Link Xpress Accounts, Mortgagebot LOS & POS, Finastra Servicing Director, Prologue, Synergy, Alkami, Image Center
  • Ability to explain complex ideas to those with limited IT and systems knowledge
  • Exceptional verbal and written communication skills
  • Extraordinary customer service and relationship management experience
  • Critical thinking skills


Why you’ll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following:

Results – You’ll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve. Be proactive, not reactive.

Agility – You’ll remain agile in your decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives.

Integrity – You’ll act professionally and positively. Build trust, be upfront and communicate thoroughly.

Teamwork – You’ll work to achieve common goals as part of ONE TEAM.

Ownership – You’ll hold yourself and others accountable and remain committed to our obligations while caring about the outcomes as much as an owner would.

Belonging – You’ll embrace and environment in which any individual or group can be and feel welcomed, respected, supported and valued.

We stand by our mission to connect our members and communities with an exceptional financial future and we are looking for individuals who share this same purpose to take this journey with us.

What we can offer you:

Competitive compensation, medical and dental benefits.

401K with employer match

Flexible paid time off

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary: $66,640 to $83,300