Member Service Representative I
3 months ago
Role:
Assists members and potential members with their Credit Union needs; explains services, sets up new sub savings accounts, troubleshoots problems, and directs members to the appropriate staff.
Essential Functions & Responsibilities:
E 65% Receives and processes member financial transactions, including check cashing, deposits, withdrawals, transfers, loan and credit card payments, cash advances and line-of-credit advances. Sells money orders, cashier checks, and stamps. Balances cash drawer and makes settlement of daily activity.
E 10% Assists members with opening sub savings accounts; assists members with home banking resets, ordering checks; answers questions about products and services and resolves member problems; refers problems that are beyond their authority to direct supervisor and/or branch manager.
E 10% Identifies appropriate member service and lending cross-sell opportunities; cross-sells Credit Union products and services to the members.
N 5% Maintains member account information on computer system.
N 5% Performs a variety of miscellaneous duties including typing, copying, scanning, computer input and answering the telephone.
N 5% Performs other related duties as assigned.
Performance Measurements:
1. To provide accurate, courteous, friendly, timely and professional service to all members.
2. To assist members waiting in the lobby/drive-up within five minutes.
3. To serve an average of 80 Members per day either in person or by phone; answer the phone within three rings.
4. To sell a minimum of 20 new retail products or loan referrals per month.
5. To process member transactions with zero errors.
6. To maintain a professional work environment and businesslike appearance.
7. To maintain an overall attendance record of not more than 7 unscheduled absences.
Knowledge and Skills:
Experience- One month to twelve months of similar or related experience.
Education- A high school education or GED.
Interpersonal Skills- Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills- Good oral and written communications skills. Intermediate computer skills in Windows and Microsoft Office. Able to operate a 10-key calculator, typewriter and possess intermediate keyboarding skills. Able to navigate Internet sufficiently to use 3rd party vendor programs.
Physical Requirements- Standing at a work station for long periods of time. Working for extended periods of time as necessary to accomplish objective, goals and projects. Repetitive motion. Substantial movements (motions) of the wrist, hands and/or fingers. Reading documents and procedures necessary to the daily performance of essential functions. Operating standard office equipment, including a personal computer, telephone and photocopier. Occasionally lifting boxes or equipment weighing up to 50 lbs. Driving personal vehicle and traveling for moderate periods of time.
Work Environment- Work environment is that of a typical office environment. Work is conducted at a counter style work station. Overhead lighting is sufficient. Noise level is normal. Commute to and from work may involve driving during inclement weather.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
-
Richmond, Indiana, United States Natco Credit Union Full timeJob SummaryNatco Credit Union is seeking a highly skilled Member Service Representative I to join our team. As a key member of our operations team, you will be responsible for providing exceptional member service, processing financial transactions, and promoting Credit Union products and services.Key ResponsibilitiesMember Service: Assist members with their...
-
Customer Service Representative I
2 weeks ago
Richmond, United States First Bank Richmond Full timeJob DescriptionJob DescriptionPosition SummaryCustomer Service Representative I (CSR I) will be the face of the Bank at our retail branches. CSR I will maintain long-standing customer relationships and effectively build new relationships within our community markets. CSR I will be primarily responsible for handling day-to-day deposit, withdrawal, and cash...
-
Member Service Representative I
3 months ago
Richmond, United States Natco Credit Union Full timeJob DescriptionJob DescriptionRole:Assists members and potential members with their Credit Union needs; explains services, sets up new sub savings accounts, troubleshoots problems, and directs members to the appropriate staff.Essential Functions & Responsibilities:- Receives and processes member financial transactions, including check cashing, deposits,...
-
Physical Therapy Technician
3 months ago
New Richmond, United States i-Health Full timeDescription The Patient Services Representative is responsible for patient registration and check in as well as clinical support duties. This is a full-time position working out of our Hudson & New Richmond clinics, working: Monday 10:00am - 6:30pmTuesday 9:30am - 6:00pmWednesday 10:00am - 6:30pmThursday 10:00am - 6:30pmFriday 8:00am - 4:30pm Twin Cities...
-
Member Services Representative
2 weeks ago
Richmond, United States Planet Fitness Full timeBenefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & development Wellness resources Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet...
-
Customer Service Representative I
3 weeks ago
Richmond, United States CorVel Full timeThe Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This position is remote for the Carolina/Virginia Region. This position is part time. ESSENTIAL FUNCTIONS &...
-
Customer Service Representative
3 weeks ago
Richmond, United States Automatic Leasing Service Full timeJoin a team that values integrity, serves its community, and is known for our customer service. Base rate starts at $18.00/hour! Automatic is currently seeking a Customer Service Representative (CSR) for a 3-6 month contract position to provide customer service to our many washer and dryer customers, primarily dealing with apartment communities and tenants....
-
Member Service Representative
4 weeks ago
Richmond Hill, United States GeoVista Federal Credit Union Full time $11 - $15Job DescriptionJob DescriptionGeoVista Federal Credit Union has an immediate opening for a member service representative at our Pooler location.The main focus of this position is to provide excellent service to our members while performing transactions on the teller line.Primary Duties and Responsibilities:Receives and processes financial transactions...
-
Customer Service Representative
1 month ago
Richmond, United States Automatic Leasing Service Full timeBenefits: Company parties Show more Join a team that values integrity, serves its community, and is known for our customer service. Base rate starts at $18.00/hour! Automatic is currently seeking a Customer Service Representative (CSR) for a 3-6 month contract position to provide customer service to our many washer and dryer customers, primarily dealing...
-
Customer Service Representative
2 weeks ago
Richmond, United States Automatic Leasing Service Full timeBenefits: Company parties Show more Join a team that values integrity, serves its community, and is known for our customer service. Base rate starts between $19.00-20.00 per hour! Automatic is currently seeking a Customer Service Representative (CSR) for a 3-6 month contract position to provide customer service to our many washer and dryer customers,...
-
Customer Service Representative
1 month ago
Richmond, United States Automatic Leasing Service Full timeJob DescriptionJob DescriptionBenefits:Company partiesShow moreJoin a team that values integrity, serves its community, and is known for our customer service. Base rate starts at $18.00/hour!Automatic is currently seeking a Customer Service Representative (CSR) for a 3-6 month contract position to provide customer service to our many washer and dryer...
-
Customer Service Representative
2 weeks ago
Richmond, United States Automatic Leasing Service Full time $19 - $20Job DescriptionJob DescriptionBenefits:Company partiesShow moreJoin a team that values integrity, serves its community, and is known for our customer service. Base rate starts between $19.00-20.00 per hour!Automatic is currently seeking a Customer Service Representative (CSR) for a 3-6 month contract position to provide customer service to our many washer...
-
Richmond, United States Big I Kentucky Full timeSummary: Under direct supervision of agency manager, commercial customer service representatives are energetic, outgoing individuals with a passion for helping others. They are responsible for building and maintaining client relationships and providing exceptional customer service to our small business clients. Candidate should be a critical thinker, capable...
-
Customer Service Representative Location:
3 weeks ago
Richmond, United States Automatic Leasing Service Full timeBenefits: Company parties Join a team that values integrity, serves its community, and is known for our customer service. Base rate starts at $18.00/hour ! Automatic is currently seeking a Customer Service Representative (CSR) for a 3-6 month contract position to provide customer service to our many washer and dryer customers, primarily dealing with...
-
Customer Field Representative I/II
3 weeks ago
Richmond, United States Dominion Energy Full timeJob Summary This entry level position is responsible for reviewing account information to determine disconnection of service, extension of service, customer change accounts, and final bill orders; performs Automated Read Only Program (AROP) duties to include but not limited downloading information to vehicle computer; driving scheduled route to collect...
-
Member Services Associate
2 months ago
Richmond, United States YMCA of Greater Richmond Full timeJob DescriptionJob DescriptionThe Manchester Family YMCA is currently seeking part time, personable Member Service Associates who enjoy working in a fast paced environment to provide quality service to members and prospective members. This part time position starts at $12 per hour.DUTIES of a Member Services AssociateResponsibilities include answering...
-
Member Services Associate
4 weeks ago
Richmond, United States YMCA of Greater Richmond Full timeJob DescriptionJob DescriptionThe Downtown YMCA is currently seeking part time, personable Member Service Associates who enjoy working in a fast-paced environment to provide quality service to members and prospective members. This part-time position starts at $12 per hour. We are looking for candidates who have evening and weekend availability.DUTIES of a...
-
Member Services Associate
3 months ago
Richmond, United States YMCA of Greater Richmond Full timeJob DescriptionJob DescriptionThe Northside Family YMCA is currently seeking a part time, personable Member Service Associate who enjoys working in a fast paced environment to provide quality service to members and prospective members. This part time position starts at $12.00 per hour.DUTIES of a Member Services AssociateResponsibilities include answering...
-
Customer Service Representative
3 weeks ago
Richmond, United States Answering Service of Richmond Inc Full timeMidnight Shift Customer Service Representative Shift: 10 PM - 8 AM (Days/Hours TBD) We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love...
-
Customer Service Representative
4 weeks ago
Richmond, United States The Bowen Group - VEOCC Full timeCustomer Service Representative (Richmond VA)I am passionate about helping others.I have empathy.I excel at communicating. If this describes you, our Veterans need You!The Bowen Group has front-line customer service positions supporting the Veterans Experience Office at the U.S. Department of Veterans Affairs available. At Bowen, you will get:$17.20/hr.11...