Senior Shipping and Receiving Associate

1 month ago

San Jose, United States The Millennium Group Full time
Job DescriptionJob Description

Now is a great time to join our growing company The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities:

  • Handle all materials received in the Mail Center (receive, review, receipt, document, process, prepare, identify, separate, deliver, transport, etc.).
  • Warehouse Management (Cage Owners, communications & clean up)
  • Maintains inventory of the mail room & shipping supplies
  • Perform task for digital mail. (Scan mail, email the saved file to the recipient, follow up for instructions, monitor retention of original documents.)
  • Deliver, pickup, and transport materials within, between, to, and from various departments.
  • Deliver office supplies and copy paper.
  • Inspect deliveries for suspicious or threatening items.
  • Pickup outbound boxes and packages from internal customer locations.
  • Ability to sort items into categories according to established methods.
  • Prepare items for processing, shipment or transportation.
  • Enter activity data in logs, maintain records.
  • Ensure all safety procedures are followed at all times. Maintains Shipping & Receiving area in a clean and organized fashion to ensure a safe and efficient operation.
  • Prepare and process outbound courier shipments using computer or service provider's equipment (such as FedEx).
  • Federal Express program
  • Assigns users with login as permitted by the program and requirements
  • Responds to requests for shipping and prepare documents/items for shipping
  • Assists in packing/shipping items
  • Customer Returns
  • Ability to cross train on other roles within department; responsible for carrying out other duties as appropriate due to staff absences or at the discretion of management.
  • Other duties as assigned by manager.
  • Promotes and provides excellent customer service and support.
  • Acts as a liaison in providing technical or logistics guidance to our site customers and contracted service providers
  • Interfaces with customers and provides guidance on business-related issues to ensure all expectations are being met
  • Maintains a positive relationship with all the members of the Facilities department and our site customers while promoting a positive team environment
  • Oversees work and customer communications to minimize impact to site operations.

Qualifications:

  • High School diploma or equivalent (GED).
  • Minimum of 2-5 years Mail/Print services related experience preferred with knowledge of commonly used Office Services procedures.
  • 1-3 years' experience with Microsoft Office Software (Word, Excel, etc.).
  • Excellent customer service skills; must possess a "can do" attitude.
  • Excellent communication skills both verbal and written.
  • Ability to effectively work individually or in a team environment.
  • Competency in performing multiple functional tasks.
  • Attention to detail.
  • Ability to handle mail or hand cart, as well as flatbed.
  • Hazmat experience preferred.
  • Must be able to lift up to 50 pounds.

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