Senior Product Support Technician

1 month ago


Hampton, United States Southern States, LLC Full time
Job DescriptionJob DescriptionJob Summary:
The Senior Product Support Technician provides expert and timely technical support to customers and field support technicians for Power Switching Division (PSD) supplied equipment.  The role will lead and coordinate all activities around the response to customer-related issues from the initial contact to final resolution including root cause analysis.

Essential Responsibilities:
  • Provides warranty and after-sales support.
  • Works closely with the Service Division to coordinate site work or returns for factory work.
  • Participates in a cross-functional team to perform root cause analysis and to develop and implement short-term and long-term corrective actions.
  • Collaborate with Marketing, Sales, and Management to ensure customer satisfaction with after-sales activities.
  • Initiate Customer Service Requests (CSR) and Return Material Authorizations (RMA) and drive to closure.
  • Utilize drawings and schematics to troubleshoot, diagnose, and repair equipment.
  • Maintain group troubleshooting guide.
  • Travel to customer locations to maintain relationships and resolve issues, as required.
  • Take emergency support calls as needed.
  • Support PSD Manufacturing in troubleshooting assembly and testing issues.
  • Other duties as assigned.

Other Responsibilities:
  • When directed, coordinates with and assists other departments in solving problems.
  • Performs all other duties as assigned.

Minimum Qualifications:
  • Associate degree in Electrical or Mechanical Engineering or a related field
  • 5+ years’ experience in assembly/manufacturing/maintenance of electric utility gear or equivalent education and experience.
  • Advanced knowledge of installation, maintenance, troubleshooting, testing, and repair of electric utility substation products (electrical and mechanical).
  • Ability to read and understand technical drawings, blueprints, electrical schematics, and bills of materials.
  • Advanced analytical and problem-solving skills.
  • Advanced interpersonal communication skills required to communicate with customers, employees, and vendors.
Preferred Qualifications:
  • Advanced knowledge of installation, maintenance, troubleshooting, testing, and repair of electric utility substation circuit breakers and/or circuit switchers. 

Powered by JazzHR

iAnjKaYLUW



  • Hampton, United States Southern States, LLC Full time

    Job DescriptionJob DescriptionJob Type: Full-timeShift: 1st Shift (7:00AM-3:30PM)Pay: $19.57 per hourOUR VALUES:Equality. We treat each other with fairness, respect, and professionalism.Innovation. We seek out new opportunities, innovate and experiment with new ideas.Teamwork. We work as a team, collaborating with and supporting each other for the good...


  • Hampton, United States Bell Techlogix Full time

    Grow your career. Drive innovation.At Bell Techlogix, employees are key to our growing success. We are always looking for driven, smart, and dedicated professionals to add to our award-winning team. We strive to create an inclusive and collaborative workplace where our employees feel valued and have opportunities for career growth. Bell Techlogix offers...


  • Hampton, Virginia, United States Main Industries Full time

    Job OverviewScaffolding Support TechnicianCompany Overview:Main Industries is a prominent player in the marine and industrial sectors, focusing on scaffolding solutions, surface preparation, and protective coatings. We are on the lookout for dedicated full-time Scaffolding Support Technicians to enhance our workforce.Key Responsibilities:Assist lead builders...


  • Hampton, Virginia, United States Blossom ABA Therapy Full time

    Blossom ABA Therapy is currently seeking dedicated Behavioral Support Technicians to join our team. If you are passionate about making a difference in the lives of children with autism and other developmental challenges, we invite you to explore this opportunity. Our compensation package is highly competitive, and we offer flexible scheduling options to help...


  • Hampton, United States Brite Consulting Full time

    Brite Consulting is a management and technology consulting firm dedicated to delivering value-added services that impact the public and private sectors. We work closely with our clients to optimize their operational needs and provide innovative solutions that help them achieve their missions.We are a small business with a big heart. We are passionate about...


  • Hampton, United States Brite Consulting Full time

    Brite Consulting is a management and technology consulting firm dedicated to delivering value-added services that impact the public and private sectors. We work closely with our clients to optimize their operational needs and provide innovative solutions that help them achieve their missions.We are a small business with a big heart. We are passionate about...


  • Hampton, United States Bell Techlogix Full time

    Grow your career. Drive innovation. At Bell Techlogix, employees are key to our growing success. We are always looking for driven, smart, and dedicated professionals to add to our award-winning team. We strive to create an inclusive and collaborative workplace where our employees feel valued and have opportunities for career growth. Bell Techlogix offers...


  • Hampton, United States Bell Techlogix Full time

    Grow your career. Drive innovation. At Bell Techlogix, employees are key to our growing success. We are always looking for driven, smart, and dedicated professionals to add to our award-winning team. We strive to create an inclusive and collaborative workplace where our employees feel valued and have opportunities for career growth. Bell Techlogix offers...

  • Service Technician

    3 months ago


    Hampton, United States Blanchard Equipment Company, Inc Full time

    Job DescriptionJob DescriptionService TechnicianPosition Specifics:Department: ServiceReports to: Service Manager or Service Location ManagerSupervises: NonePurpose:Performs basic diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager,...


  • Hampton, United States HealthCare Support Full time

    Job DescriptionJob DescriptionTravel Dialysis Technician HealthCare Support is actively seeking a Travel Dialysis Technician to fill an opening in Hampton, Virginia for a 13 week assignment.Benefits of this Travel Dialysis Technician with HealthCare Support:Immediate enrollment in Health InsuranceDental InsuranceLife InsuranceEmployee Assistance Program...

  • Production Operator I

    2 months ago


    Hampton, United States Unavailable Full time

    Overview Sets up and operates automatic or semi-automatic machines and related equipment in a continuous production/processing operation | Monitors meters, gauges, valves, flow ratios, temperatures, pressures, and related controls and guidelines to ensure adherence to production/process specifications | Reports any malfunctions or abnormalities and makes...

  • Production Operator II

    3 months ago


    Hampton, United States Unavailable Full time

    Overview Sets up and operates automatic or semi-automatic machines and related equipment in a continuous production/processing operation | Monitors meters, gauges, valves, flow ratios, temperatures, pressures, and related controls and guidelines to ensure adherence to production/process specifications | Reports any malfunctions or abnormalities and makes...


  • Hampton, United States E&M Technologies, Inc. Full time

    Job DescriptionJob DescriptionDescription: E&M Technologies, Inc. is currently seeking a Senior Low Band System Software Support to join our team at Langley AFB, VA in support of the US Air Force Distributed Common Ground System (DCGS) Signals Intelligence Field Support (DSFS). USAF DCGS collects, processes, and analyses intelligence information from...


  • Hampton, New Hampshire, United States Meineke - 2740 Full time

    Join Our Team as an Automotive Service TechnicianWhy Choose Us?At Meineke, we pride ourselves on offering a supportive and dynamic work environment. Our family-owned business values both personal and professional growth, ensuring that our team members thrive.Benefits:We offer a very competitive compensation package that includes:- Career Advancement:...


  • Hampton, New Hampshire, United States Senior Living Residences Full time

    Dining Services Associate Overview: Join our dedicated team at Senior Living Residences, where our Dining Services Associates play a vital role in delivering exceptional dining experiences for our residents. We pride ourselves on creating a supportive and enjoyable work atmosphere that has earned us recognition as a top employer. SHIFTS AVAILABLE: Full...

  • Set Up Technician

    3 months ago


    Hampton, United States Blanchard Equipment Company, Inc Full time

    Job DescriptionJob DescriptionSet Up TechnicianPosition Specifics:Department: ServiceReports to: Service Manager or Service Location ManagerSupervises: NonePurpose:Responsible for set-up and assembly of all types of equipment offered for sale by the dealership. Performs pre-delivery inspections and prepares equipment for delivery to the customer. May require...


  • Hampton, Georgia, United States HIKINEX Full time

    Hiring Timeline: 6 Months based on Attendance, Performance, Quality, and overall Business NeedsAvailable Shifts:1st Shift: (7:00am-3:30pm) Pay: $18.192nd Shift: (3:30pm-12:00am) Pay: $18.69Position Overview: The role involves executing repetitive assembly tasks to manufacture high voltage electrical switches or their subassemblies through the following...

  • Senior Designer

    2 months ago


    Hampton, United States Southern States, LLC Full time

    Job DescriptionJob DescriptionJob Summary:Senior Designers are primarily responsible for actively leading junior designers and managing the development of mechanical general arrangement, part, and assembly drawing packages for high-voltage switchgear, power switching devices, and capacitor banks. Coordinating with sales, manufacturing, and quality teams as...

  • Service Technician

    3 months ago


    Hampton, United States Global IID Parent LLC Full time

    Job DescriptionJob DescriptionPosition: Service Technician Department: Field OperationsReports to: Area Service Manager Position Type: Full-TimeFLSA: Non-Exempt Wage Type: Hourly• Installation, servicing, troubleshooting and removal of all products• Support and troubleshooting with field personnel inquiries• Continuous education into 12V technology and...

  • Behavior Technician

    3 months ago


    Hampton, United States Centria Autism Full time

    We are looking for enthusiastic individuals to join our team as Behavior Technicians. As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with autism. In this role, you will work one-on-one with children, implementing individualized behavior intervention plans under the guidance of a Board Certified...