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Desktop Support Technician

3 months ago

Hampton, United States Brite Consulting Full time

Brite Consulting is a management and technology consulting firm dedicated to delivering value-added services that impact the public and private sectors. We work closely with our clients to optimize their operational needs and provide innovative solutions that help them achieve their missions.


We are a small business with a big heart. We are passionate about helping our clients succeed, and we are committed to providing the highest quality of service. Join us in building a brighter future.


Job Overview:

We are seeking a skilled and customer-focused Desktop Support Technician to join our IT team. The ideal candidate will be responsible for providing technical support and troubleshooting services for end-users within the organization. This role involves diagnosing and resolving hardware and software issues, maintaining computer systems, and ensuring optimal functionality for all desktop and laptop devices. The position may require overtime and on-call hours as needed to address urgent issues and support business operations.


Qualifications:

  • Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • Proven experience as a Desktop Support Technician or similar role.
  • Strong understanding of operating systems (Windows, macOS, Linux) and common applications (Microsoft Office Suite, etc.).
  • Experience with hardware components, including desktops, laptops, printers, and peripherals.
  • Familiarity with network protocols, TCP/IP, and basic networking concepts.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills, with the ability to explain technical issues to non-technical users.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.


Responsibilities:

  • Provide first-line support to end-users for hardware, software, and networking issues via phone, email, or in-person.
  • Diagnose and resolve technical issues related to operating systems, applications, and network connectivity.
  • Install, configure, and upgrade desktop hardware and software, including operating systems, applications, and peripheral devices.
  • Perform routine maintenance and updates on desktop and laptop systems.
  • Assist with the setup and deployment of new hardware and software.
  • Document and track support requests and resolutions in the ticketing system.
  • Collaborate with other IT team members to resolve complex technical problems and implement solutions.
  • Provide training and guidance to end-users on best practices for system use and security.
  • Ensure adherence to company policies and procedures related to IT security and data protection.
  • Perform other related duties as assigned.


Location:

  • Hampton, VA.


Travel Required:

  • N/A


Hours:

  • 8:00am - 4:30pm
  • Maybe subject to overtime and on-call hours 


Minimum Required Years of Experience:

  • 1 – 2 years


Security Clearance/Investigation:

  • T-3 Investigation/Tier II


Job Type: 

  • Full-time


Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • Paid time off
  • Flexible schedule
  • Bonus pay
  • Referral program