Dual Branch Leader

Organization Overview:

Northwest Bank opened its first office in Rockford in 1972. Our founders had a vision of providing the Rockford area with community banking services that customers could depend on. Northwest Bank of Rockford is a subsidiary bank of Foresight Financial Group, Inc.

To be a successful Team Member an individual should contribute to and promote the organization’s culture by championing the organization’s goals and mission to be a high-performance community bank. A commitment to the organization’s shared values of Respect, Enthusiasm, Caring, Integrity, Teamwork, and Expertise is apparent in everyday actions, communication, and decision-making process, and the Team Member actively contributes to creating a positive working environment for all Team Members.

Position Summary:

Responsible for overall leadership of one or more Retail Center, providing sales and service of all retail bank products. Coaches Team to meet business development goals. Develops new business and expands existing customer relationships. Originates consumer loans.

Primary Responsibilities:

1. Manages and administers retail services including new accounts, account relationship servicing, consumer lending and teller operations.
2. Ensures that staff is knowledgeable of retail products and services and proficient in sales techniques, to effectively identify, sell and deliver financial services to the customer.
3. Resolves unusual or difficult customer problems, directly through cooperation with the appropriate area.
4. Manages day-to-day operations of retail staff to achieve established goals.
5. Manages day-to-day activities to ensure compliance with auditing procedures, policies, and banking regulations.
6. Maintains prescribed security controls to protect the bank against unnecessary risk and exposure, and criminal and fraudulent operations.
7. Monitors and reviews Retail Center activity reports and follows guidelines set forth to meet profitability and productivity goals.
8. Conducts regular staff meetings to instruct Team Members and align branch goals with the goals of the organization.
9. Makes recommendations regarding selection of new Retail Team Members, salary increases, promotions, disciplinary actions, and terminations.
10. Develops new business and expands existing relationships.
11. Participates in civic and community activities to generate visibility and contact for the bank.
12. Completes task necessary to open and close the branch.
13. Gives ongoing feedback and conducts effective performance reviews.
14. Optimizes customer contacts to cross sell bank products and services.
15. Refers customers to appropriate person or department for services outside area of responsibility.
16. Proactively contacts customers and prospective customers to promote new business opportunities.
17. Follows consumer and conventional mortgage lending guidelines, objectives and goals that are consistent with Northwest Bank Central Credit policies and procedures.
18. Completes all individual and ensures direct report Team Members training is on time and with passing score.
19. May be required to act in capacity of Teller, manage cash vault activity, service and reconcile ATM, oversee building and ground maintenance, perform the duties of Security Officer for the Retail Center and/or act in the capacity of Pinnacle Plus Liaison.
20. May perform the duties of Security Officer for the Retail Center.
21. May provide Leadership or act as a liaison for the Pinnacle Plus including but not limited to event planning, budget monitoring, growth, and promotion of services to customers and Team Members.
22. May be required to act in the capacity of administrator or Team Leader in certain Retail Products lines including Elan Credit Card Sales, Promotional activities, and Deluxe Check Program.
23. Calls on Customers and prospective Customers to promote new business opportunities, including Bank at Work and Business Networking programs.
24. Approves/declines complex Customer Service decisions such as limit approvals, fee waivers, and charge off accounts.
25. Directs the preparation of and reviews reports such as loan growth, deposit growth.
26. Ensures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations including Bank Secrecy Act and Anti Money Laundering to assist management in monitoring for suspicious activity, money laundering, or other illegal customer activity.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies:

Leadership: Effective knowledge and skills in leading a department with a strategic vision and achieving such through empowerment, collaboration, communication, team building and mentoring.

Customer Service: Champions superior treatment of customers by responding promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments; and manages difficult or emotional customer situations.

Business Acumen/Financial Management: Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Communicator: Strong interpersonal and project management skills, with emphasis on oral and written communication directed at both internal and external parties. Responds promptly to needs and requests.

Organizational: Focus, plan, and prioritize work in a systematic way to complete tasks and projects with a team and independently, by established deadlines and in a fast-paced environment. Able to determine priorities and allocate resources effectively.

Technical: Proficient in Microsoft Word and Excel. Advanced knowledge of Jack Henry, Deposit Pro, and Laser Pro Software.

Position Performance Standards:

Meets annual sales goals.

Set goals and remove barriers for Team Members through training and coaching sessions.

Ensure Team Members are performing at meets expectations or above, or performance management efforts are in place.

Performance Weightings:

30% Competencies

70% Position Performance Standards and Personal Goals

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or general education degree (GED); Bachelor’s Degree in related business field preferred, Minimum 10 years banking experience. Minimum 5 year leadership experience, understanding of Retail Banking operations, procedure and regulations.

Physical Demands and Work Environment:

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.