Housing & Career Navigator

4 weeks ago

Austin, United States Goodwill Industries of Central Texas Full time
Job DescriptionJob Description


Summary of Position

The Housing & Career Navigator supports the basic needs and service coordination for Goodwill clients seeking assistance with immediate housing stabilization, education, job training, and employment related services. The Housing & Career Navigator works closely with clients in developing service plans including connection to housing, goals for training, education, and employment as well as providing continued programmatic follow-up supports. The Career & Housing Navigator works closely with other Workforce Advancement professionals in coordinating services provided within and outside of Goodwill.

Role and Responsibilities

  • Maintain caseloads by supporting clients’ housing stabilization while supporting barriers through long term and short-term stabilization goals.
  • Support clients in career development with respect to resume building, job applications/job searching, interviewing, and employment related soft skills. Maintain frequent contact with client in accordance with agency policy and procedures.
  • Develop, in partnership with clients, a strengths-based/solution-focused assessment and individualized career plan that identifies short and long-term goals and resources that support clients on their path towards their stabilization, education, training, and employment goals. Track and document goal acquisitions and support clients in their transition to next steps according to their individual career plan.
  • Apply extensive knowledge of local low-income housing and trends which will support client’s immediate and long-term stabilization needs.
  • Coordinate with appropriate social services professionals in delivering services necessary to support clients in achieving housing and employment stability.
  • Intervene effectively and ethically in crisis situations, developing applicable interventions and follow-up plans to thoroughly address immediate and future needs while maintaining safety.
  • Enroll clients in programs, obtain information, and complete reports to meet/exceed all performance targets as required by Goodwill and other funding sources.
  • Maintain complete and accurate records of all clients through client tracking databases. Strictly adhere to all data entry requirements set forth by Goodwill and other funding sources. Adhere to confidentiality protocols related to electronic and paper files and documents.
  • Coordinate, communicate, and work collaboratively with all internal and external stakeholders.
  • Participate in and contribute to community collaborations and inter-agency discussions that further the Goodwill mission and client’s goals.
  • Analyze and assess performance improvement in digital literacy and participant behavior as it relates to career readiness and individual goal. Contribute to the quality of digital skills curriculum and training materials: conduct research, design, edit, update materials used in digital literacy training as it relates to Career Services.
  • Maintain client confidentiality; prepare documents and reports as requested.
  • Coordinate, communicate, and work collaboratively with all internal and external stakeholders.
  • Participate in and contribute to community collaborations and inter-agency discussions that further the Goodwill mission and client’s goals.
  • Ability to intervene effectively and ethically in crisis situations, developing applicable interventions and follow-up plans to thoroughly address immediate and future needs while maintaining safety.
  • Maintain client confidentiality; prepare documents and reports as requested.
  • Know and implement agency policies.
  • Be knowledgeable and able to provide information and referrals for community-based services.
  • Ability to network and collaborate with community partners.
  • Other duties as assigned.

Supervisory Responsibility

This position does not have supervisory responsibilities

Required Skills & Qualifications

  • Bachelor’s degree in Social Work, Psychology, Sociology, Vocational Rehabilitation, Education, Human Services, Counseling, or similar/related field required.
  • Exceptional oral and written communication skills; proficient in Windows based computer applications.
  • Knowledge of client assessment skills, community resource coordination, housing stabilization support, career planning principles, employability skills, and crisis intervention.
  • Knowledge of best practices in serving marginalized populations (e.g., homelessness, re-entry, opportunity youth, disability, etc.).
  • Texas Driver’s License, good driving record, liability insurance, vehicle in good working condition to travel on work related business in order to meet client location/service delivery needs.
  • Bilingual English/Spanish preferred

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • While performing the duties of this job, the employee is frequently required to walk; balance; stoop, kneel, crouch, and talk or hear.
  • Ability to cope with and tolerate moderate levels of stress is also a necessity. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.


All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Post offer background check is required to ensure applicant meets all eligibility requirements for the assigned customer/location. Alternative work locations may be offered as appropriate.


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