Bilingual Case Manager

Job Summary

Under the supervision of the Case Management Program Manager, the Bilingual Case Manager will be responsible for providing ongoing engagement, assessment, intervention, and evaluation for the youth on their individual case load. This commonly includes youth intakes, assessments, crisis phone counseling, client data collection, documentation, file maintenance, and follow-up care. In addition, the Case Manager will assist with general upkeep of the case management program, including regular program shift coverage, milieu management, crisis intervention, reporting maintenance issues, and ensuring that the program is facilitated in a manner that meets Urban Peak’s mission. Case Managers will work with youth ages 12-24 who are enrolled in Urban Peak’s programming who are experiencing homelessness. The acuity of clients varies, but many clients will have unique goals related to mental health, substance use, education, employment, and housing. This position will ensure that interactions, interventions, and environments at Urban Peak are trauma informed and will emphasize the physical and emotional safety of youth and staff.

Who You Are:

• High school diploma or equivalent with a minimum of five (5) years full-time experience working with high-risk youth, OR a Bachelor’s degree in human services or a related field AND a minimum of three (3) years of experience working with youth, OR a Master’s degree in social work, psychology or a related field AND minimum of two (2) years of experience working with youth.
• Fluency in Spanish required (differential pay of +$1/hr offered)
• Lived experience reflective of the youth we serve encouraged, but not required
• The ability to connect well, work effectively and communicate in a culturally responsive manner with a diverse youth population.
• An understanding of trauma informed care and harm reduction principles, and an ability to implement these approaches.
• Ability to handle multiple tasks and to assess and change priorities based upon agency and client needs, in an environment that sometimes includes interpersonal conflict and chaos.
• Confidence in timely and accurate data collection and the ability to maintain accurate and thorough client files (this position will utilize Salesforce.
• Must be computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook, Word, PowerPoint, and Excel).
• Skilled in mediating and de-escalating, particularly in sensitive situations. Able to make sound decisions, using available information while maintaining appropriate confidentiality.
• Able to function as a member of an interdisciplinary team and work with collaborating agencies.
• Must be team-oriented and able to coordinate with various departments and staff.
• Must be insurable as a driver on Urban Peak’s auto liability policy to transport youth using an Urban Peak vehicle and an approved personal vehicle.
• Must pass both federal and state background checks.
• Must pass pre-employment TB screening.

What You Will Do:

• Manages a case load of up to 30 clients. Meets with assigned youth on a weekly basis to create goals, review progress, and provide support and accountability.
• Provides personal interest and attention to each youth, supporting each young person in their unique social, emotional, and intellectual development.
• Assist clients in their movement through Urban Peak programs by helping them apply for Neighborhood and Housing programs in a timely manner.
• Provides guidance to youth that is based in the principles of trauma informed care, positive youth development, and harm reduction.
• Assists youth and other involved persons in facilitating safe and stable housing for the youth.
• Collaborates with other agencies for service delivery needs, staying current on resources and developments in this area of specialization.
• Cultivates a shame-free case management relationship, where youth are able to communicate about their substance use, sexuality, gender, religion, mental health, neurodivergence, and other aspects of identity without fear of judgement or retaliation.
• Conducts and/or participates in circles of support or restorative conversations as needed.
• Acts as a positive role model by communicating consistently with youth and showing up on time for case management meetings.
• Attends all required staff meetings and weekly supervision prepared to provide client updates
• Works with parents, legal guardian, or family members towards reunification, if appropriate.
• During weekly program shift (4-5 hrs.), holiday shifts, and on-call shifts, the Case Manager focuses their attention on providing staff oversight of the shelter milieu area.
• Provides services for youth through a trauma informed approach, working to ensure the physical and emotional safety of the youth and their environment.
• Provides programming that supports the building of healthy relationships, as needed.
• Works alongside kitchen staff and volunteers to ensure meals are prepared in a safe, clean, and efficient manner.
• Works with youth to maintain cleanliness of their environment. Provides direction and support to youth on the completion of daily chores.
• Maintains a welcoming presence and support youth who enter the program through intakes, tours, and bed assignments.
• Provides crisis intervention and de-escalation support, including verbal and physical altercations, and phone counseling, as needed.
• Accurately documents all services (including intakes, assessments, case notes, treatment plans, as well as individual and bulk services) in Salesforce.
• Enters all client documentation in accordance with programmatic data quality standards.
• Obtains Releases of Information for all communication with external supports on behalf of client.
• Documents significant events and client updates in the Communication Log.
• Maintains clear and effective communication with other staff regarding clients.
• Ensures client confidentiality through the safe and secure storage of client information.
• Completes thorough intakes in a manner that begins to establish comfort and trusting relationships.
• During intake, assesses the level of need and make recommendations regarding youth’s involvement in Urban Peak. Establishes plans with youth, ensures follow through, and makes appropriate referrals.

What We Offer:

• Salary: $24.02 (differential pay of +$1/hr offered)
• 100% Employer paid Medical and Dental plans - Buy-up plans available
  1. Tele-health & Dispatch Health included
• FSA & Dependent Care
• Vision | Accident Coverage | Critical Care & Hospital Extended Stay Plans
• 403(b) Retirement Plan with company match
• Robust Employee Assistance Program
• RTD Eco Pass
• 10 Paid Holidays & Paid Sick Time
• 120 hours of vacation to start
• Second Language pay differential
• Staff support for lateral growth through training and mentorship

Who We Are:

Founded in 1988, Urban Peak is the only non-profit organization in Denver that provides a full convergence of services for youth ages 15 through 24 experiencing homelessness or at imminent risk of becoming homeless. Our goal is to meet youth where they are and to provide them with the assistance and support, they need to become self-sufficient or obtain the necessary services they need to exit a life on the streets.

Urban Peak provides numerous programs and services that are founded on the principles of trauma-informed care and Positive Youth Development to assist youth in reaching their potential and living a successful life off the streets. Services include street outreach, a 40-bed shelter for youth ages 15 through 20, a daytime drop-in center, supportive housing, education and employment services, case management, life skills courses, behavioral health evaluations, meals and more. The youth served at the shelter come from a variety of backgrounds, and we strive to be a safe community for all youth, regardless of race, ethnicity, national origin, religion, class, educational background, sexual orientation, gender identity, or ability status.

The Denver Urban Peak embraces diversity and considers all qualified candidates that have an interest in the non-profit sector. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, HIV/AIDS status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage all candidates to apply.