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Room Attendant

4 months ago

Durham, United States Hotel Durham LLP Full time
Job DescriptionJob DescriptionDescription:

POSITION SUMMARY: (3:00pm to 10:00pm Shift)

Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping management team. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, and friendly and should also be able to address guest requests and problems.


DUTIES AND RESPONSIBILITIES:

  • Enters and prepares the room for cleaning.
  • Makes bed.
  • Dusts the room and furniture.
  • Replenishes guestroom and bath supplies.
  • Cleans the bathroom.
  • Cleans the closet.
  • Vacuums and racks the carpet.
  • Checks and secures the rooms.
  • Replenish amenities according to the operational standards.
  • Deliver and retrieve items on loan to guests e.g., iron and ironing boards.
  • Ensure security of guest rooms and privacy of guests
  • Perform rotation cleaning duties (e.g., steam clean carpets, spring cleaning, super cleaning etc.) as required.
  • Cleans guest bathroom/bedroom/floor corridor.
  • Responsible for replenishment of guest complimentary water.
  • Responsible for the cleanliness and maintenance of his work area.
  • Responsible for the Hotel property in the work area.
  • Attends to guest calls, guest requests /guest complaints in the area assigned to him.
  • Responsible for following the standard operating procedures.
  • Responsible for achieving and exceeding the guest satisfaction score.



Requirements:

PRE REQUISITIES:

Must be eligible to work in the United States.


EXPERIENCE:

Previous hotel-related experience desired.


PHYSICAL ABILITY:

  • Ability to be on your feet and alert for extended periods of time
  • Ability to lift up to 25 lbs. as needed
  • Continuous use of hands and arms
  • Continuous bending, reaching, and twisting
  • Maintains strong personal image and uniform standards