Member Advocate

1 month ago


San Antonio, United States Deans Professional Services Full time
Job DescriptionJob Description

Dean’s Professional Services is now hiring a qualifiedMember Advocateto work for a HealthCare OrganizationinTX. – Work 7 days a week


We are on a mission to create care that is more convenient and professional. With solutions that are value-based and patient-centered. To accomplish this, we are looking for individuals who share our sense of excellence and are ready to embrace new opportunities


AMember Advocateis responsible for acting as an advocate for the Member and a liaison between the Health Plan and Provider(s) to ensure availability and access to care. Establish a community presence, promote Member education, identify and resolve any systemic barriers that limit Members access to appropriate care.



Job Duties :

  • Receive and respond to Member complaints and formal grievances and identify potential access barriers and resolve as indicated in the grievance procedure.
  • Investigate and resolve access and cultural sensitivity issues identified by Member Services staff, State staff, providers, advocacy organizations and recipients.
  • Participate in local community organizations to acquire knowledge and insight regarding the special health care needs of Members and update and revise educational materials as appropriate.
  • Serve as primary contact for Member advocacy groups, human services agencies and the State entities.
  • Maintain confidentiality per HIPAA guidelines.


Job Requirements:

  • Must reside in Texas
  • High school diploma or equivalent – Required
  • CHW (Community Health Worker Certification) – Required
  • 3+ years of customer service experience in a healthcare environment. – Required
  • Telephone Customer Service Experience – Required
  • Medicare and/or Medicaid experience. – Preferred
  • English/Spanish Bilingual – Preferred
  • Microsoft Suite and MSWord experience – Preferred
  • Ability to be Punctual and reliable on the job



Job Details:

  • Work 7 Days a week
  • Schedule: M- F 6:00 am – 7:00 pm / Saturday 7:00 am – 5:00 pm / Sunday 7:30 am – 4:30 pm
  • Starting at $17/hr. (based on experience) + benefits.
  • Full benefits – healthcare, dental, vision, 401k program.
  • Temp-to-Hire Opportunity


Dean’s Professional Services is a national, award-winning staffing solutions firm. Since 1993, DPS has placed over 45,000 professionals across the nation. We work with our clients to provide placement opportunities that match your skill, experience, and personality. For more information please visitwww.deansprofessionalservices.com.



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