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Client Success Manager
3 months ago
Who We Are
Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays.
About the Position
Clinical Architecture is seeking a Client Success Manager in the Indianapolis, IN area to create a positive experience for our clients as they integrate our software products. The primary objectives of this role is to gain an in-depth understanding of our clients' business needs and collaborate to ensure those needs are met throughout on-boarding, software implementation, and training. This position will challenge you to learn our software and its capabilities and assist our clients with their initiatives. We strive to build long-term relationships with our clients, and we want to respond to their needs as our partnerships grow.
This role is required to be on-site at our Carmel, IN Headquarters. Clinical Architecture offers ample flexibility to accommodate healthy work-life balance.
Responsibilities
- Provide a positive client experience by delivering great service and engaging with clients throughout our business relationship.
- Must be able to understand clients' needs and use all available resources to identify options and recommend alternatives.
- Collaborate closely with Sales team to support renewals and identify expansion opportunities.
- Must maintain a working knowledge of assigned clients, our software, and be able to respond to inquiries efficiently and accurately.
- Effectively demo our software capabilities including addressing use-cases, implementing best practices, and identifying system integration opportunities.
Qualifications
- Three plus years of proven customer relationship management experience is required.
- Proven ability to translate between IT and Business stakeholders to ensure goals are achieved is required.
- Three plus years experience in healthcare technology and / or healthcare terminology (e.g., SNOMED, LOINC, CPT, ICD-10-CM) is preferred.
- Experience in related field (e.g., Business, Informatics, Public Health, Healthcare Policy & Administration) is preferred.
- Proficiency with MS Word, MS Excel, MS PowerPoint and familiarity with Salesforce is preferred.
- Previous project management, project coordination, or project administration experience is preferred.
- Good communication is essential, both verbally and in email.
- Highly motivated to learn new skills.
- Ability to multi-task, prioritize, and manage time effectively.
Why Clinical Architecture?
We offer:
- Opportunities for learning, development, and growth.
- Experiences that connect you with colleagues.
- A laid-back work environment with thoughtful amenities.
- Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members.
- Sabbatical opportunities for tenured team members.
- Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees.
- Maternity and Parental leave benefits.
- Employer paid Short-term Disability & Long-term Disability.
- Health and Wellness incentives.
- 401k Matching.
- Better workdays.
Clinical Architecture is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.
