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Client Relationship Manager

2 months ago

Indianapolis, Indiana, United States Clearesult Full time

About Us

CLEAResult is a leading provider of energy efficiency solutions, dedicated to creating a sustainable and equitable future for our communities and the planet. Our company culture is built on trust, accountability, and transparency, where every employee is valued and empowered to thrive.

Job Summary

We are seeking a highly skilled Client Success Manager to join our team. As a key member of our Client Services team, you will be responsible for developing and maintaining strong relationships with our clients, driving results related to product and technology efforts, and ensuring overall client satisfaction.

Key Responsibilities

  • Develop and execute client success strategies to drive business growth and retention.

  • Collaborate with cross-functional teams, including product and technology, to deliver high-quality solutions that meet client needs.

  • Conduct business analysis, lead workshops, and requirements discovery sessions to understand client business needs and goals.

  • Engage with internal stakeholders, including regional leadership, to learn client business, organization, systems, challenges, and goals.

  • Drive business analysis, lead workshops, and requirements discovery sessions with business teams and IT Business Analysts.

  • Assist software engineering teams in detailing architecture, data flows, and performing gap analysis.

  • Maintain the integrity of business solutions to ensure quality and consistency in the face of political and business pressures.

  • Serve as the IT business escalation point for complex business requirements and solutioning.

  • Regularly appraise current products and their positioning, establishing and executing update schedules integrating releases with marketing, sales, and regional teams.

  • Ensure integration of required technical solutions.

  • Collaborate with technical leadership to ensure alignment and adherence to technology initiatives, standards, security requirements, etc.

  • Adhere to IT Service Management controls, including change management, incident management, etc.

  • Create and deliver solution demonstrations of supporting software to various levels of participants from C-level to end-users.

Requirements

  • Bachelor's Degree in a technical discipline or a related business degree.

  • Minimum of 10 years of product management experience.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

  • Experience overseeing roadmap strategy and definition.

  • Experience with feature delivery and tradeoffs of a technology product.

  • Experience working both independently and in a team-oriented, collaborative, matrixed environment.

  • Excellent organization, planning, and business skills, alongside strategic thinking ability.

  • Excellent product, program, and project management skills and demonstrated technical aptitude.

  • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.

  • Strong interpersonal skills and ability to build and maintain positive internal and client relationships.

  • Strong verbal, written communication, and presentation skills, coupled with ability to comfortably and confidently present to all levels within the enterprise.

  • Working knowledge of digital technology platforms, including but not limited to CRM, Digital Commerce, Channel Integrators, CMS, PIM.

  • Experience in energy efficiency, renewable energy, and/or Utility technologies concepts, practices, and procedures preferred.

Compensation Range

$110,200.00 - $165,200.00

Currency

USD

Type

Salary

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.