Documentation Specialist

1 week ago


Nashville, United States i3 Verticals Management Services, Inc. Full time
Job DescriptionJob Description

JOB TITLE: Documentation Specialist

FLSA STATUS: Salary exempt

DEPARTMENT: Enterprise Services - Utilities

REPORTS TO: Director

SUPERVISORY RESPONSIBILITIES: No

JOB LOCATION: Remote

TRAVEL: No

SUMMARY OF POSITION:

The Documentation Specialist is responsible for developing, maintaining, and delivering consistent, accurate documentation for technical stakeholders to include IT Professionals, Development Operations Professionals, and Software Developers

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Collaborate with technical stakeholders to analyze system requirements and create plans for documentation needs within established timelines and priorities.
  • Create and develop quality documentation for technical stakeholders using established templates and standards to produce conceptual, how-to, standard operating procedure, system overview (including diagrams), and API reference documentation for i3 Verticals products and Hosted Systems.
  • Collaborate with others regarding documentation production plans and time frames to ensure timely delivery of documentation for zero re-work.
  • Collaborate with team to produce conceptual, how-to and API reference documentation for i3 Vertical products.
  • Establish and maintain document control systems to track documentation changes and updates in accordance with standards.
  • Coordinate documentation editing for accuracy, consistency, and compliance with established standards.
  • Actively participate in team meetings and requirements reviews by offering ideas, suggestions, and/or feedback as needed.
  • Assist Requirements and Test teams with ensuring accuracy of the requirements and testing the software.
  • Participate in full performance test lifecycle, including writing step-by-step scripts, conditions and test documentation.
  • Create documentation for Professional Services division as needed.
  • Perform other projects as assigned by Product Development Team.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

  • Bachelor’s Degree in English, Computer Science or related field from a four-year college or university.
  • Minimum of 3 years technical writing experience.
  • Experience writing for IT Professionals, Development Operations Professionals or Developers.
  • Experience using multiple documentation tools to write, format, manage, and publish high-quality content.
  • Experience working with agile project management methodologies is a plus.

Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York state.


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