Service Manager

1 month ago

Overland Park, United States Hamilton Plumbing, Heating, AC, Rooter & Electrical Full time

Hamilton of American Residential Services is a national service leader, and we have an exciting career opportunity for an ambitious, team-oriented professional who is interested in joining our team as a Sewer & Drains Manager. You will be responsible for the supervision of Sewer, Drain, and Excavation staff to effectively provide sales, service, repair, and installation for customers.


We offer

  • $70k - $100k base salary
  • Annual bonus opportunity
  • Comprehensive benefits package including medical, dental, vision & life insurance
  • Employer-paid Telehealth benefits with virtual doctor visits from day one
  • 401(k) plan with company match
  • Paid time off and paid holidays
  • Quality, comprehensive training programs
  • Opportunities for advancement
  • Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.)
  • Opportunity to give back to your community through a partnership with St. Jude Children’s Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More


What will you do

  • Manages and develops the drain, (sewer and excavation) staff, which includes hiring, terminating, and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance, and directing work assignments to ensure effective production.
  • Establishes and maintains departmental operating policies and procedures and budgets.
  • Interfaces with contractors, homeowners, building inspectors and project managers to identify service needs and maintain good customer relations.
  • Evaluate workload and schedule installation and service work in a way that best utilizes manpower and maximizes profits.
  • Resolves customer issues and complaints to ensure customer satisfaction timely.
  • Communicates regularly with sales/ PRS staff to assist in providing estimates, resolving problems, and closing sales.
  • Ensures that materials and equipment are ordered and dispensed for scheduled jobs. Oversees general inventory control.
  • Sets up pricing structures. Review bid proposals and discuss bids with estimator, as needed.
  • Drives to job sites to monitor production and efficiency of technicians and monitor quality control.
  • Generates reports and measures of departmental operations as well as records on all inventory, tools, and vehicles. Review reports with management.
  • Instructs crews on proper use of materials and quality workmanship.
  • Stays in touch with service technicians and installation crews to assist with unexpected needs.
  • Review payroll records to ensure that technicians are paid properly.
  • Assists the dispatching operation to ensure appropriate technician selection for type of service.
  • May conduct job site surveys. Checks to ensure that each job is complete, and that documentation is completed.
  • May set up plumbing inspections, oversee the permitting process, and arrange for bonds.
  • May assist in collecting past due accounts receivable.
  • May complete employee accident forms and property damage forms and investigate claims.
  • Ensures that employees have proper tools for the job and that they are properly maintained.
  • Evaluates fleet and equipment for proper functioning and availability. Monitors preventive maintenance of vehicles to ensure proper operation.
  • Evaluates staff to determine training requirements. Provides on-the-job training and support to employees.
  • Oversees equipment maintenance, ensuring that assets are protected and controlled.
  • Manage drain service operations.
  • Manage sewer Sales/ camera inspection operations
  • Manage excavation installation operations
  • Coordinates work with subcontractors, as needed.
  • Ensures that all personnel observe safety and Company rules and regulations in the performance of duties and wear issued safety equipment.
  • Observe all safety and Company rules and regulations in the performance of duties.
  • Follows the guidelines for the Senior Cares, Ethics, and Quality Assurance Process.
  • Follows all guidelines prescribed in the Plumbing and Sewer Sales Policy.
  • Other duties as assigned.


What we are seeking:

  • A High School diploma is required with 3-5 years of sewer experience in a management role
  • Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.
  • A solid understanding of the permitting process in the Kansas City Metro area.
  • A valid driver’s license is required.
  • Must possess a working knowledge of general industry standards
  • Strong supervisory, computer, Microsoft Office, and mathematical skills.
  • Strong communications/human relations skills are also required.



If you are interested in joining our team, please apply today


We conduct pre-employment screening. We are an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, we may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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