Current jobs related to Technical Support Analyst 4 - Richmond - Tri-Force Consulting Services, Inc.

  • Technical Support Analyst 4

    1 month ago

    Richmond, United States Integrated Resources Full time

    Job Title: Technical Support Analyst 4 Location: Richmond, VA (Onsite) Duration: 10 Months Interview: In-Person Local candidates strongly preferred Interviews will be conducted ONSITE, NO exceptions Candidates MUST be able to work ONSITE 100% Job Description: The client is seeking a local candidate for an on-site technical support position. The...

  • Technical Support Analyst 4

    1 month ago

    Richmond, United States DATASOFT TECHNOLOGIES Full time

    Technical Support Analyst 4OnsiteAbout the Job Duration: 12 Months Contract (possibility of extension) Location: Onsite- Richmond, VA Pay rate: Hourly, depending on experience Job ID: 743644 Responsibilities: Manages and monitors customer IT issues using helpdesk tools - KSE, Ivanti, and SharePoint. Support over the phone, in person, and using remote...

  • 85 Technical Support Analyst

    1 month ago

    Richmond, United States Focused HR Solutions Full time

    Candidates will be required to work 100% on-site in Richmond, VA.Our direct client has an opening for a Technical Support Analyst position. This position is for 12+ months, with the option of extension, and will be worked 100% on-site in Richmond, VA.If you are interested, please submit the following:YOUR CURRENT RESUMEYOUR HOURLY RATEBelow is the job...

  • Technical Support Analyst

    3 months ago

    Richmond, United States Triumph Full time

    Triumph Services is seeking a Technical Support Analyst to join our client on a long-term contract. This position is onsite at the client's office in Richmond, VA. DAY TO DAY RESPONSIBILITIES Technical Support on the Help Desk which will involve: . Software installs and troubleshooting such as Acrobat Adobe, camtasia, Microsoft Power BI . Hardware...

  • Technical Automation Support Analyst

    2 weeks ago

    Richmond, Virginia, United States U.S. BANKRUPTCY COURT - EDVA Full time

    Position Title: Technical Automation Support Analyst Organization: U.S. Bankruptcy Court - EDVA The U.S. Bankruptcy Court in Richmond, VA is currently looking for a dedicated and skilled Technical Automation Support Analyst to join our team. This full-time, permanent role is essential in delivering technical automation assistance to the court. Key...

  • Technical Support Analyst

    3 days ago

    Richmond, United States Tri-Force Consulting Services, Inc. Full time

    Title: Technical Support Analyst 4 (743644) Locaiton: Richmond VA 23219Client: Virginia Information Technology AgencyNote: This is an Onsite position.Iterview also is Onsite. So local candidates strongly preferredJob Description:VDOT is seeking a local candidate for an onsite technical support position. The ideal candidate will have experience supporting...

  • Business Analyst 4

    4 days ago

    Richmond, United States Rishabh RPO Full time

    Job DescriptionJob DescriptionTitle: Business Analyst 4 Duration: 12 Months Location: Richmond, VA 23219Work Arrangement: HybridComplete Description:1. Work with internal staff to optimize processes and improve quality for the design, development, and maintenance of Software Systems.2. Learn and understand the operational systems. Consult with business teams...

  • Technical Support Analyst

    2 weeks ago

    Richmond, Virginia, United States Westminster Canterbury Richmond Full time

    Westminster Canterbury Richmond is seeking a Technical Support Analyst to deliver exceptional technical assistance to our dedicated community of employees and residents. The Technical Support Analyst will address and troubleshoot a diverse array of customer inquiries submitted to the Help Desk and will be responsible for the setup and technical maintenance...

  • AV Desktop Tech Support Analyst 4

    3 months ago

    Richmond, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: AV Desktop Tech Support Analyst 4 (Onsite)Location: Richmond, VADuration: 12+ MonthsJob Description:The client is looking for an experienced AV technician.  As an AV technician, you will be responsible for setting up, using, organizing, and installing media equipment such as projectors, microphones, video monitors,...

  • Technical Support Analyst

    1 month ago

    Richmond, United States Trillium Staffing Full time

    Trillium Professional is now seeking a Technical Support Analyst in Richmond! Client is seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment. Pay rate is $35 per hour. Duties and Responsibilities: •Manages and monitors customer IT issues...

  • Technical Support Analyst 2

    2 months ago

    Richmond, United States Serigor Inc Full time

    Job Title: Technical Support Analyst 2 (HYBRID) Location: Richmond, VA Duration: 12+ Months Job Description: The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and...

  • Technical Support Analyst 2

    3 months ago

    Richmond, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Technical Support Analyst 2 (HYBRID)Location: Richmond, VADuration: 12+ MonthsJob Description:The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service...

  • Business Systems Analyst 4

    3 months ago

    Richmond, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Business Systems Analyst 4 (Hybrid)Location: Richmond, VADuration: 12+ MonthsJob Description:A strong Business Systems Analyst is needed to support the Release 103 Cardinal Care project. This resource will primarily support technical requirements discussions related to CRMS interface mapping for any new plans and...

  • Business Analyst 4

    3 months ago

    Richmond, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Business Analyst 4 (HYBRID)Location: Richmond, VADuration: 12+ MonthsJob Description:The client seeks a Business Systems Analyst to work on an inhouse software development project for the Division of Securities and Retail Franchising. This position will be responsible for eliciting functional requirements for the...

  • Data Analyst 4

    3 months ago

    Richmond, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Data Analyst 4 (Hybrid)Location: North Chesterfield, VADuration: 12+ MonthsJob Description:The client is seeking a skilled Data Analyst to join our team and play a crucial role in the Data Strategy project for establishing an enterprise data solution at Virginia State Police. As a Data Analyst, you will be...

  • Business Analyst 4

    6 days ago

    Richmond, United States Sunrise Systems Inc Full time

    Job Title: Business Analyst 4 Location: Richmond, VA (Hybrid: 3 days per week required) Duration: 12-to-18-month contract 5+ years of BA Experience in IT projectIT software/application project experience required

  • Technical Support Specialist

    2 weeks ago

    Richmond, Virginia, United States Serigor Inc. Full time

    Job OverviewPosition Title: Help Desk Analyst 2 (Onsite)Company: Serigor Inc.Location: Norfolk, VAContract Duration: 12+ MonthsPosition Summary:The Help Desk Analyst 2 is responsible for managing and resolving initial customer inquiries and technical issues. This role involves:Receiving and filtering Help Desk calls, providing fundamental support and...

  • VDOT Business Analyst 4

    1 week ago

    Richmond, Virginia, United States Software Technology Inc Full time

    Job Title: IT Business AnalystJob Overview:We are seeking a highly skilled IT Business Analyst to join our team at Software Technology Inc. The ideal candidate will have a strong background in software/application projects and experience in IT business analysis.Key Responsibilities:Project Management: Collaborate with internal teams to enhance processes and...

  • Business Analyst-4

    4 weeks ago

    Richmond, United States GovServicesHub Full time

    Job Location:  Available to work Hybrid, Richmond,VA Note: 3 daysWeek/On-site, In person interview Job Description:Work with internal staff to optimize processes and improve quality for the design, development and maintenance of VDOT Software Systems.Learn and understand the operational systems. Consult with business teams and technical teams to develop...

  • Business Analyst 4

    2 weeks ago

    Richmond, United States Serigor Inc Full time

    Job Title: Business Analyst 4 (Hybrid)Location: Richmond, VADuration: 12+ MonthsJob Description:The client is looking for a Senior Business Analyst with 10+ years of experience to assist with the implementation of a new Computer-Aided Dispatch, Case Management, and Records Management System. This position will be joining an established project team assisting...

Technical Support Analyst 4

1 month ago

Richmond, United States Tri-Force Consulting Services, Inc. Full time
Job DescriptionJob DescriptionTitle: Technical Support Analyst 4 (743644)
Locaiton: Richmond, VA 23219

Client: Virginia Information Technology Agency

Note: This is an Onsite position.Iterview also is Onsite. So local candidates strongly preferred

Job Description:

  • VDOT is seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment.
DUTIES AND RESPONSIBILITIES:
  • Manages and monitors customer IT issues using helpdesk tools – KSE, Ivanti, and SharePoint. Support over the phone, in person, and using remote control
  • Acts as a liaison between VDOT and VITA/SAIC to ensure the delivery of high-performance IT support services
  • Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, and printers
  • Provides management with recommendations for systems and process improvements
  • Troubleshoots software and hardware problems and enhances the level of direct services to field staff
  • Installs, maintains, and assists in testing and upgrading of new and existing hardware and software
  • Provides advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems
  • Creates job aids for internal VDOT staff to enhance the use of infrastructure such as SharePoint, OneDrive, and Office products

REQUIRED EXPERIENCE & SKILLS
  • 3+ Years Experience in customer service skills with a Customer First attitude
  • 3+ Years experience in Supporting and desktop products including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365
  • 3+ Years of Extensive knowledge and experience in Active Directory, GPOs, remote support tools, basic networking
  • 3+ Years Experience in working with help request tracking and reporting tools
  • Knowledge of IT concepts ,trends, and new technologies
  • 3+ Years Experience in Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field
  • Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and tablets
  • Excellent research and investigative skills
  • Ability to communicate effectively orally and in writing with individuals and groups
  • Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite)
If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why you think you are a fit.

About Us:
Tri-Force is one of the fastest growing companies in Philadelphia region by receiving the award 5 times and 3 times(Ranked #931 2021) on Inc. 5000 fastest growing companies in the USA. Tri-Force Consulting Services, Inc. is an established consulting services firm offering innovative solutions to Government and Commercial sectors. We specialize in building customized software applications solutions such as knowledge management systems, business intelligence, data analysis, database support and maintenance, data warehouse implementation and support, systems architecture and systems integration for our clients. Our technical competencies are in Java, .NET, SharePoint, PHP, Business Intelligence (Cognos, Data Warehouse), mobile applications platforms (iPhone, iPad, Android, Blackberry), and various other technologies. We also specialize in providing resources to manage infrastructure projects. Tri-Force is one of the fastest growing companies in Philadelphia region by receiving the award 5 times and 2 times on Inc. 5000 fastest growing companies in the USA.

Requirements