Call center Rep
2 weeks ago
Description of the role:
The Call Center Rep at DixinUSA is responsible for handling incoming and outgoing customer calls. This role requires excellent communication skills and the ability to provide exceptional customer service.
Responsibilities:
- Answering customer calls and addressing their inquiries or concerns
- Assisting customers with placing orders or resolving product-related issues
- Providing support in a professional and friendly manner
- Updating customer records and tracking orders
- Escalating complex issues to the appropriate department
Requirements:
- Prior experience in a call center environment
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to work well under pressure
- Proficient in using CRM software
Benefits:
- Competitive compensation of $28 per hour
- Opportunity for career growth within the company
- Comprehensive health, dental, and vision plans
- 401(k) retirement plan with company match
- Paid time off and holidays
About the Company:
DixinUSA is a leading provider of innovative products in the consumer electronics industry. We are committed to delivering high-quality products and exceptional customer service. Join our team and be a part of our mission to enhance the lives of our customers.
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