Call center Rep

2 weeks ago


West Valley City, United States DixinUSA Full time
Job DescriptionJob Description

Description of the role:

The Call Center Rep at DixinUSA is responsible for handling incoming and outgoing customer calls. This role requires excellent communication skills and the ability to provide exceptional customer service.

Responsibilities:

  • Answering customer calls and addressing their inquiries or concerns
  • Assisting customers with placing orders or resolving product-related issues
  • Providing support in a professional and friendly manner
  • Updating customer records and tracking orders
  • Escalating complex issues to the appropriate department

Requirements:

  • Prior experience in a call center environment
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities
  • Ability to work well under pressure
  • Proficient in using CRM software

Benefits:

  • Competitive compensation of $28 per hour
  • Opportunity for career growth within the company
  • Comprehensive health, dental, and vision plans
  • 401(k) retirement plan with company match
  • Paid time off and holidays

About the Company:

DixinUSA is a leading provider of innovative products in the consumer electronics industry. We are committed to delivering high-quality products and exceptional customer service. Join our team and be a part of our mission to enhance the lives of our customers.


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