Call Center Representative

1 month ago


Long Beach, United States 4MDental Management Services Full time
Job DescriptionJob DescriptionDescription:

Job Description for Call Center Representative:

We are seeking a highly motivated and customer-oriented Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients through phone, email, and chat support.

Responsibilities:

- Answering incoming calls and responding to customer inquiries in a professional and courteous manner

- Providing accurate information about our products and services to customers

- Resolving customer complaints and issues in a timely and efficient manner

- Documenting customer interactions and maintaining accurate records

- Collaborating with team members to improve customer service and satisfaction

- Meeting and exceeding performance metrics and goals


Requirements:

Requirements:

- High school diploma or equivalent

- Excellent communication skills, both verbal and written

- Strong problem-solving and decision-making skills

- Ability to multitask and prioritize in a fast-paced environment

- Proficient in Microsoft Office and other computer applications

- Previous customer service or call center experience preferred

If you are a team player with a passion for customer service, we encourage you to apply for this exciting opportunity as a Call Center Representative.



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