Call Center Representative
5 days ago
Position Details:
- Pay: $18.00 + $1 for bilingual candidates
- Training Hours: M-F 8:30am-5pm
- Schedule after training: Assigned based off business need. Hours fall between 8am and 8pm.
- In office training with hybrid opportunity after 60 days based on performance.
- Direct Hire Opportunity
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Career development and advancement opportunities.
- Positive and collaborative work environment.
- PTO
- 401K
- Respond to customer inquiries via phone, promptly and professionally.
- Provide accurate information about products, services, policies, and procedures.
- Resolve customer issues, complaints, and concerns by identifying the best solutions and escalating when necessary.
- Record and update customer information in the database, ensuring data accuracy.
- Follow up on customer inquiries to ensure satisfaction and timely resolution.
- Collaborate with other departments to address complex or technical issues.
- Meet or exceed performance metrics, including response time, customer satisfaction scores, and call resolution.
- High school diploma or equivalent (required); associate's or bachelor’s degree (preferred).
- Proven experience as a customer service representative or in a similar role.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong computer skills, including proficiency in Microsoft Office and CRM systems.
- Ability to work independently and handle stressful situations with a positive attitude.
- Strong attention to detail and organizational skills.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Willingness to work flexible hours, including evenings, weekends, or holidays if required.
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).
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