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Dental Call Center Supervisor
4 weeks ago
Job Title: Dental Call Center Supervisor
Location: Long Beach, CA
Company: 4M Dental Implants Center
Employment Type: Full-time
About Us:
Our organization is a leading dental practice dedicated to providing exceptional patient care and innovative dental solutions. We are looking for a dynamic and experienced Dental Call Center Supervisor to join our team and ensure our call center operates smoothly and efficiently.
Job Description:
The Dental Call Center Supervisor will oversee the daily operations of the call center, ensuring that patients receive the highest level of service. This role involves managing a team of call center representatives, monitoring performance, implementing training programs, and improving call center processes to enhance patient satisfaction and operational efficiency.
Key Responsibilities:
Excellent communication skills, strong analytical, coaching/mentoring skills, team building, and the ability to work effectively with diverse team members.
Performance Monitoring: Track and analyze call center metrics, including call volume, wait times, and patient satisfaction. Implement strategies to improve performance.
Monitor calls and other interactions between representatives and external parties for quality and courtesy.
Scheduling: Create and manage staff schedules to ensure adequate coverage during all hours of operation.
Problem Resolution: Address patient complaints and issues promptly, providing solutions to ensure patient satisfaction.
Process Improvement: Develop and implement call center policies and procedures to enhance efficiency and service quality.
Collaboration: Work closely with the dental practice management team to align call center operations with overall practice goals.
Reporting: Prepare regular reports on call center performance for management review.
Flexible working hours and occasional Saturdays.
Key Responsibilities:
Excellent communication skills, strong analytical, coaching/mentoring skills, team building, and the ability to work effectively with diverse team members.
Performance Monitoring: Track and analyze call center metrics, including call volume, wait times, and patient satisfaction. Implement strategies to improve performance.
Monitor calls and other interactions between representatives and external parties for quality and courtesy.
Scheduling: Create and manage staff schedules to ensure adequate coverage during all hours of operation.
Problem Resolution: Address patient complaints and issues promptly, providing solutions to ensure patient satisfaction.
Process Improvement: Develop and implement call center policies and procedures to enhance efficiency and service quality.
Collaboration: Work closely with the dental practice management team to align call center operations with overall practice goals.
Reporting: Prepare regular reports on call center performance for management review.
Flexible working hours and occasional Saturdays.
Qualifications:
Education: High school diploma or equivalent required.
Experience: Minimum of 3 years of experience in a call center environment, with at least 1 year in a supervisory role, preferably in a healthcare or dental setting.
Skills:
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proficient in call center software and technology.
Problem-solving and conflict resolution skills.
Benefits:
Health, dental, and vision insurance
Paid time off and holidays
401(k) retirement plan
Professional development opportunities
How to Apply:
Interested candidates should submit their resume detailing their relevant experience and qualifications. We look forward to meeting you
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