IT Application Support and Data Analyst
2 weeks ago
Title
IT Application and Data Support
General description
Located in our Stoughton, MA office, our Business Analyst will work closely with the business stakeholders and application developers to provide solutions supporting front-office and back-office platforms. Qualified candidate should have extensive knowledge of T-SQL, and capable of pulling data from SQL server. Candidate will use various reporting platforms with most of the work in Excel to transform tabular data into pivot reports with charts and graphs.
Responsibilities
- Establish yourself as the application expert for the business by learning every aspect of the enterprise
- Create analytical tools and models to provide info required to reach the org’s goals, provide data and reports to the data review board
- Respond to user issues via IT service desk application
- Document software defects and participate in resolution discussions with development team
- Work with development team on UAT and post deployment review
- Maintain knowledge- based article information of documented processes/fixes and modified systems
- Keep current with trends IT and application industries and advise accordingly
Skills/Qualifications
- Experience in collaboration with 3rd party offshore QA/Scrum support teams
- Proficient in Excel, Power Pivot, T-SQL
- Prior experience in Microsoft Query or Power BI is a plus
- Outstanding organizational skills with ability to manage multiple priorities
- Ability to drive work to completion and escalate when necessary
- Experience with Agile/Scrum iterations and high-pressure solution environments a plus
- Strong verbal and written communication skills
- Problem solving/trouble-shooting abilities
- Comfortable making presentations to C-level
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