Bartender - Pool

3 months ago

Miami, United States EAST Miami Full time
Job DescriptionJob Description

JOB DESCRIPTION

Position Title: Bartender

Department: R & B

Report to: Director of Quinto

Nature of the Job

Basic Purpose & Objective of the Position

Prepare, mix and serve drinks and beverages correctly to customers directly or through serving staff, while ensuring bar-seated guests have a good experience.

Main Duties

Customer Services

  • Delivers the brand promise and always provides exceptional guest service.
  • Provides excellent service to internal customers.
  • Handles all guest and employee complaints and inquiries in a courteous and efficient manner. Communicates immediately all guest complaints to the Bar Manager and the Restaurant Manager.
  • Maintains positive guest and colleague interactions with good working relationships.

Financial

  • Ensures that all hotel, company and local rules, policies and regulations relating to money handling and licensing are adhered to.

Operational

  • Exhibits and executes a complete knowledge of the venue’s sequence of service and selling technique.
  • Prepares all products according to established venue recipes, focusing on proper portion size control.
  • Constantly provides customers with accurate information about the venue and property as well as entertainment offered in each.
  • Communicates and works with all support staff to ensure bar is properly stocked and prepared for operations.
  • Communicates and works with all support staff to ensure inventory is maintained at established par levels.
  • Work with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises.
  • Complies with all state and federal liquor laws.
  • Must be able to provide an upbeat, energetic, fun atmosphere at all times.
  • Must be able to stand or walk a minimum eight-hour shift and work inside assigned bar area in the venue.
  • Must be observant and quick to respond to various situations while also multitasking and handling stressful situations.
  • Must be able to operate: POS cash register, two and six wheel carts, juice, soda and liquor guns, cutting boards, espresso machine, ice machines, shot glasses, mixers, pourers, blenders, soda/wine/juice hook-ups, and knives.
  • Must be able to twist, tow (push or pull), reach, bend, climb and carry objects as necessary.
  • Must be able to lift up to 50 pounds and manually push/pull up to 150 pounds.
  • Must be able to use hand motion when preparing and pouring all types of drinks for customers.
  • Communicates with management & service staff to rectify any and all customer needs, comments or incidents.
  • Must be able to work in a fast pace and high-volume environment in the presence of areas containing second hand smoke, high noise levels, dancing, bright lights and dust and communicate during this time – sometimes within a small area.
  • Must be able to work inside and outside at all times of the year as needed, based upon business volumes.

People Development

  • Supports Swire Hotels’ cultural and people development implementations and characteristics.

Other Duties

  • Attends and contributes to all training sessions and meetings as required.
  • Always exercises responsible behavior and positively representing the hotel team and Swire Hotels.
  • Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organizations.
  • Understanding of and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to Responsible Alcohol Vendor, fire, hygiene, health and safety.
  • Ensures high standards of personal presentation and grooming.
  • Responds to changes within the venue, as dictated by the industry, company and hotel.
  • Carries out any other reasonable duties and responsibilities as assigned.

Skills, Qualifications and Experience Requirements

  • A minimum of two years of experience in a high volume, service focused restaurant or nightclub.
  • Must have a working knowledge of spirits, wine and beer as well as all other products offered.
  • Must be self-motivated, constantly striving to improve their already extensive knowledge of beverages.
  • Must always be driven to focus on upselling.
  • Possess basic computer abilities and experience working with a POS system.
  • Be able to maintain excellent customer service skills and high service standards in a constantly changing environment.
  • Possess a working knowledge of standards bar equipment to include dish washer, slicers, coolers, ice machine, etc.
  • Must be fluent in the English language, both written and oral. Multilingual skills are a plus.
  • Must be 18 years of age or older.

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