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IT Support Specialist

3 months ago

Bradenton, United States IRISS Inc. Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


IRISS Inc., a global leader in Safety & Reliability for critical asset monitoring, inspection, and management, specializing in the design, manufacturing, and sales of electrical and mechanical reliability solutions across multiple industries.

Position: IT Support Specialist

Location: IRISS HQ - Bradenton, FL

Reports To: IT Director

Position Overview: We are seeking a knowledgeable IT Support Specialist to join our team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with non-technical users. The IT Support Specialist will provide first-line support to end-users, ensuring the smooth operation of our IT systems and services.

Responsibilities:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to user inquiries, diagnose problems, and guide users through step-by-step solutions.

Install, modify, and repair computer hardware and software.

Identify, troubleshoot, and resolve technical issues in a timely manner.

Document issues and resolutions in the ticketing system.

Escalate complex issues to senior IT staff as needed.

Perform regular maintenance tasks such as software updates, backups, and system monitoring.

Create and maintain user guides and documentation.

Assist with network administration tasks including setting up accounts, permissions, and passwords.

Track and manage IT inventory including hardware, software, and licenses.

Assist in the procurement of new equipment and software as required.

Qualifications:

Bachelors degree in Information Technology, Computer Science, or a related field preferred.

Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

2+ years of experience in an IT support or helpdesk role.

Experience with various operating systems (Windows, MacOS, Linux) and remote desktop applications.

Strong understanding of computer systems, mobile devices, and other tech products.

Excellent problem-solving and multitasking skills.

Strong customer service orientation and communication skills.

Ability to work independently and as part of a team.

Benefits:

Health, dental, and vision insurance

Retirement plan

Paid time off

Professional development opportunities

Collaborative work environment with opportunities for growth and advancement.

Compensation:


Competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.