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Customer Support Specialist

2 months ago


Bradenton, Florida, United States Spectrum Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Support Specialist to join our team at Spectrum. As an Offline Support Representative, you will play a critical role in ensuring the accuracy and efficiency of our customer operations.

Key Responsibilities
  • Identify and analyze errors on customer accounts within multiple systems
  • Own special requests and research needs to contribute to the success of the team and enhance the customer experience
  • Complete offline and back office support tasks, such as customer mailings or call logs
  • Interact with customers and coworkers to ensure accuracy of information and requests
  • Represent a Fortune 100 company and be part of a supportive team
Requirements
  • High school diploma or equivalent
  • Able to read, write, speak and understand English
  • 1+ years of customer service, retail, transaction-based support environment, or related customer-facing experience
  • Cable or related telecommunications/broadband industry experience
What We Offer
  • Competitive pay and benefits package
  • Dynamic growth opportunities within the company
  • Learning culture with paid training and coaching
  • Total rewards program