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Customer Support Specialist
2 months ago
We are seeking a highly organized and detail-oriented Customer Support Specialist to join our team at Spectrum. As an Offline Support Representative, you will play a critical role in ensuring the accuracy and efficiency of our customer operations.
Key Responsibilities- Identify and analyze errors on customer accounts within multiple systems
- Own special requests and research needs to contribute to the success of the team and enhance the customer experience
- Complete offline and back office support tasks, such as customer mailings or call logs
- Interact with customers and coworkers to ensure accuracy of information and requests
- Represent a Fortune 100 company and be part of a supportive team
- High school diploma or equivalent
- Able to read, write, speak and understand English
- 1+ years of customer service, retail, transaction-based support environment, or related customer-facing experience
- Cable or related telecommunications/broadband industry experience
- Competitive pay and benefits package
- Dynamic growth opportunities within the company
- Learning culture with paid training and coaching
- Total rewards program