Account Manager
2 months ago
- Dental insurance
- Health insurance
- Vision insurance
COMPANY OVERVIEW:
Blink Charging Co. (Nasdaq: BLNK, BLNKW), a global leader in electric vehicle (EV) charging equipment, has deployed 59,000 charging ports across 25 countries, many of which are networked EV charging stations, enabling EV drivers to easily charge at any of Blinks charging locations worldwide. The Blink Network uses proprietary, cloud-based software that operates, maintains, and tracks Blinks installed-base of networked EV charging stations.
Blinks global network of EV chargers are deployed across numerous location types, including parking facilities, multifamily residences, workplace locations, healthcare/medical facilities, schools and universities, airports, auto dealers, hotels, municipal locations, parks and recreation areas, religious institutions, restaurants, retailers, stadiums, supermarkets, and transportation hubs.
Job Overview:
In this role, your primary responsibility is to build client relationships through regular, proactive, and value-added communication, working with cross-functional teams to support account strategy, team management and development.
Youll quickly learn about Blinks products and services to establish yourself as an expert in the field, youll be a trusted advisor focused on building loyalty to ensure long-term client retention.
Over time, and as the company continues to grow, this role will begin to take more ownership of programs to be implemented as needed with our clients.
Duties / Responsibilities:
- Serve as the main point of contact of our clients.
- Manage and maintain client relationships providing dedicated Customer Support
- Interact with other departments to find solutions for our clients needs.
- Provide clear client feedback to internal teams.
- Maintain client document(s), ensuring new information and/or changes are implemented in a timely manner.
- Training clients through our different systems adjusting those to clients needs.
- Onboarding new customers (LATAM)
- Reporting - Managing forecast and updating activity plans inside Salesforce.
- Assist in creating training courses and educational material to be implemented with clients and other teams.
- 2+ years in an account management or account support role
- Strong attention to detail and organizational skills
- Excellent writing and grammatical skills; articulate when speaking and presenting.
- Works on several customer projects at the same time, and must have the ability to shift gears, solve problems, synthesize ideas, and listen to changing needs.
- Ability to work both independently and in a cross-functional team environment.
- Familiar with CRM systems, Salesforce experience is required.
- Bilingual English/Spanish (other languages a plus)
- Ability to understand overall department flow and constantly seek opportunities for improvement.
- Working knowledge of Microsoft Office Word, Excel, PowerPoint, Outlook
- Ability to gather research independently.
- Knowledge of best practices in customer service and retention is a plus.
- United States
- Medical Dental and Vision
- Paid Time Off
- Optional Life insurance
- 401(k) match plan
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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