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IT Help Desk Administrator

3 months ago

Baytown, United States Palmer Distribution Services Inc Full time
Job DescriptionJob Description

We have imminent opportunities in our company for experienced IT Help Desk Administrator with a starting pay rate of $20-$21 per hour depending on IT knowledge. This position will require experience in a network environment. The technician will work closely with the Operations team and IT Systems Analyst in the day-to-day support of the WMS systems and organization users. The candidate will support and take ownership of user requests or issues to determine course of action for a resolution. This is a direct-hire position Benefits will be available from the first of the month after 60 days of employment. Benefits include medical, dental, and vision insurance; life insurance; critical illness; accident and hospital policies; 401k; paid holidays; and paid time off.

Why Palmer Logistics?

Palmer Logistics is a 3PL handling commodities such as hazardous chemicals, non-hazardous chemicals, food grade, and other general commodities at our facilities. We offer specialized services to our customers, such as customized reporting, labeling, repackaging, and other services.

At Palmer Logistics, we take pride in the work we do for our customers. With that, we know the key to our success is our employees, as they are the backbone of our unsurpassed services. Here at Palmer, we value our core values and interpret them on a day-to-day basis. Service, trust, integrity, and respect. serving not only our customers but also our employees by helping and communicating as needed. Trust in our leadership and trust from our customers that they have made a great choice by choosing Palmer Logistics. We put trust in our employees that they will do a great job and give their best every day. Having our employees and customers do the right thing when no one is watching. Showing respect to the company, coworkers, and business partners, no matter the circumstance

Responsibilities:

  • Provide answers to users by identifying problems, researching answers, and guiding clients through corrective steps.
  • Provide technical support to users by researching and answering questions, troubleshooting problems, and resolving or escalating issues as necessary.
  • Improve user self-reliance by writing and maintaining troubleshooting documentation.
  • Participate in development of client training programs by identifying learning issues and recommending easy to understand instructional language.
  • Accomplishes information systems and organization mission by completing related tasks as needed by using the Palmer ticketing system and addressing/routing/escalating issues as necessary.
  • Prior information technology or systems support experience preferred
  • Traveling between sites may be required to complete some tasks
  • Familiarity with telephone, office, 3PL, LAN and ticketing software

Skills:

  • Problem solving
  • Basic LAN knowledge and troubleshooting
  • Excellent communication skills
  • Positive attitude
  • Windows 10 client/Windows server operating systems knowledge
  • Phone system knowledge (Avaya a plus)
  • Quality focus on end user support
  • Proficiency with Microsoft Office products
  • Basic understanding of Active Directory services
  • Basic server administration tasks

Qualifications:

  • Previous experience in IT or systems support roles preferred
  • Highschool Diploma or G.E.D
  • A degree in Computer System or certificate is preferred
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • Familiarity with phones, office, 3PL and ticketing software
  • Traveling between sites may be required to complete tasks.
  • Reliable transportation with clean driving record

Benefits include:

  • Access to medical, dental, and vision insurance
  • Access to Life, Accident, and Critical Illness Policies
  • Access to 401k Retirement
  • Paid holidays and generous paid time off

About Palmer Logistics

Palmer Distribution Services, Inc. was started in the mid-1960s by Frank Rifeschlagger as a public warehouse and trucking company servicing the grocery and chemical industries in Houston, TX. The name comes from a street where the first warehouses were located. After William Hermann took over and provided services, he successfully revitalized during the 1980s. In 1988, Hermann Services acquired Palmer as part of an effort to expand its operations regionally. The Palmer name was used for 9 years until 1997, when the division was renamed Hermann Warehouse Southwest, but it was short-lived after the division was renamed in 2000. The Palmer name was restored at this time with a slight change to our current trade name, Palmer Logistics