Client Care Specialist
1 month ago
PenServ is currently looking for a Client Care Specialist. The person who holds this position will handle incoming calls within a multi-line system.
Role & Responsibilities:
- Professionally handle incoming calls from participants through a multi-line system, and ensure that routine and complex issues are resolved both promptly and thoroughly, with a customized response when necessary
- Communicate with clients by telephone or e-mail to provide information and assistance with participants' retirement plans
- Keep electronic records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken within the CRM system
- Develops and maintains an in-depth understanding of the organization and services offered
Qualifications:
- 2-Year Degree in Business-Related Curriculum or Equivalent Experience
- Experience with multi-line phone systems
- Experience with CRM
Preferred Skills & Abilities:
- Bachelor’s Degree in Business, Communications, or related field
- Ability to communicate clearly and professionally, both verbally and in writing
- Strong decision making and analytical abilities
- Demonstrates accuracy and thoroughness
- Excellent interpersonal skills; displays empathy, patience and calm demeanor
- Self-motivated and eager to learn
- Accurate and efficient data entry skills
- Proficient in Microsoft applications, such as Excel, Outlook, and Word
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