Client Software Specialist

2 weeks ago

West Valley City, United States Employee Navigator Full time
About Employee Navigator

Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation's leading insurance carriers, payroll companies & insurance brokers. Our products are designed to make it easier for our customers to manage the complexity of employee benefits & HR including benefits administration, employee onboarding and much more. Employee Navigator is the leading broker-centric benefits administration and HR platform in the US serving over 175,000 companies.

We've been named one of the Washington Post's Top Workplaces six years running.... including during the pandemic Come join us and help us continue the tradition as well as start new ones

About the Role

The Client Software Specialist will deliver a world-class experience to our customers. The Client Software team is responsible for guiding our broker clients through key moments of their customer journey, and shares expertise to help all our users become Employee Navigator experts. You'll be directly responsible for the experience of thousands of customers on Employee Navigator.

*Please note: This is an onsite role five days a week*

Responsibilities
  • Become an expert within all facets of the Employee Navigator platform through departmental and independent hands-on training
  • Leverage deep understanding of Employee Navigator's products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products
  • Provide the first line of support for our customer base via email, phone or our support forum
  • Assist clients with case builds including benefits enrollment, carrier and payroll integrations and employee onboarding
  • Collaborate with teammates on process improvements and strategies to make the most out of the Employee Navigator software
  • Serve as an experienced consultant to customers supporting Employee Navigator's complex products/technologies
  • Provide recommendations to EN leadership around potential best practices and training on EN solutions, based on client input or experience
  • Conduct webinar training sessions
  • Work with general direction to resolve issues and provide solutions, with guidance in complex situations
Qualifications:
  • At least 5 years of experience in a client facing environment, with proven ability to produce positive results
  • At least 3 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
  • Possess innate customer service skills including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
  • Expertly address challenging questions while providing answers that are quick and easy to understand
  • Consistently seek to improve their own knowledge, the customer's knowledge, and the product itself
  • Be a motivated problem solver who can accurately document and communicate issues
  • Demonstrate proficiency using Microsoft Office products, including Excel
  • Bachelors Degree OR equivalent years of experience
Bonus Points:
  • Experience with benefits administration, insurance, or payroll

  • Software QA Specialist

    2 days ago

    West Valley City, United States University of Utah Full time

    As a Quality Assurance (QA) Analyst with University Faculty Information & Support, you will work directly with our software development team to help ensure the quality of our web-based software. You will be tasked with feature-testing software as we QA, Software, Specialist, Quality Assurance, Technology, Education

  • Client Software Specialist

    13 hours ago

    Salt Lake City, United States Employee Navigator Full time

    About Employee Navigator Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation's leading insurance carriers, payroll companies & insurance brokers. Our products are designed to make it easier for our customers to manage the complexity of employee benefits & HR including...

  • Laboratory IT Software Specialist I

    2 weeks ago

    West Valley City, United States CareerBuilder Full time

    Description Provide Data& IT technicalsupport, training, troubleshooting, and project management to internal and external customersforthediagnostictestsystemsmarketedbybioMrieux.ItemsundertheIT&Data solutionsumbrella include but are not limited to: LIS interfaces, networking, Torch/SPOTFIRE, VITEK Reveal, middleware solutions, data management software,...

  • Client Specialist

    5 days ago

    Mill Valley, United States Robert W. Baird & Company, Inc. Full time

    Provide exceptional client service and operational support for one or more Financial Advisors following a wealth management or portfolio management business approach. Responsible for client onboarding coordination, which includes managing Financial A Client Specialist, Financial Advisor, Specialist, Client Service, Client Relations, Business Services,...

  • Client Intake Specialist

    3 days ago

    Kansas City, United States Lewis Brisbois Bisgaard & Smith LLP Full time

    Overview The Kansas City office of Lewis Brisbois are seeking a Client Intake Specialist with legal experience. The Client Intake Specialist is responsible for handling the intake process for their local office by organizing and tracking new client data and processing new matter memos. Essential functions of this role include but are not limited to:...

  • Client Intake Specialist

    4 days ago

    Kansas City, United States Lewis Brisbois Bisgaard & Smith Full time

    Overview: The Kansas City office of Lewis Brisbois are seeking a Client Intake Specialist with legal experience. The Client Intake Specialist is responsible for handling the intake process for their local office by organizing and tracking new client data and processing new matter memos. Essential functions of this role include but are not limited to:...

  • Client Intake Specialist

    4 days ago

    Kansas City, United States Lewis Brisbois Full time

    The Kansas City office of Lewis Brisbois are seeking a Client Intake Specialist with legal experience. The Client Intake Specialist is responsible for handling the intake process for their local office by organizing and tracking new client data and processing new matter memos. Essential functions of this role include but are not limited to: conducting...

  • Client Intake Specialist

    6 days ago

    Kansas City, Missouri, United States Lewis Brisbois Full time

    Overview: The Kansas City office of Lewis Brisbois are seeking a Client Intake Specialist with legal experience. The Client Intake Specialist is responsible for handling the intake process for their local office by organizing and tracking new client data and processing new matter memos. Essential functions of this role include but are not limited to:...

  • Senior Security Software Engineer Foundational Controls

    2 weeks ago

    West Valley City, United States CareerBuilder Full time

    MORE ABOUT THIS JOB: Product Security Engineering within Core Engineering is responsible for providing an opinionated, standardized set of tools and services which enable the building of secure applications. The hiring team is responsible for providing foundational products used across the entire firm; these solutions allow software engineering teams to...

  • Client Partner

    7 days ago

    New York City, United States Iris Software Inc. Full time

    About IRIS Software Inc. IRIS Software Inc. ( has a proven legacy of over 3 decades in helping our enterprise clients thrive with technology-enabled transformation across Banking, Financial Services, Insurance, Life Sciences, Healthcare, Professional Services, Manufacturing, Transportation, and Logistics sectors. Our services cover core, complex,...

  • Client Servies Specialist

    2 weeks ago

    Oklahoma City, United States Redbud Property Inspections, LLC Full time

    Job DescriptionJob DescriptionOverview:  Redbud Inspections is seeking a motivated and detail-oriented individual to join our team as an Administrative/Customer Service Specialist. This role is central to our operations, providing key support in customer communications and internal coordination. If you have a passion for customer service, excellent...

  • Sr. Specialist, Configuration Manager

    1 week ago

    West Valley City, United States L3Harris Technologies Full time

    Ensures all contractual requirements pertaining to configuration management are implemented and followed on a given program. Validates engineering drawings, specifications, contract deliverables, various software documentation, contract modifications Configuration Manager, Specialist, Manager, Configuration, Technology, Audit

  • Client Relationship Specialist

    5 days ago

    Kansas City, United States SS&C Technologies Holdings, Inc. Full time

    Sr. Client Relations Specialist. Locations: Kansas City, MO | Hybrid. Get To Know The Team:In this role you will demonstrate a solid knowledge of multiple vertical lines of business and help strengthen knowledge of business processes, internal system Relationship Specialist, Client Relations, Relationship, Specialist, Business Services, Skills

  • Licensed Insurance Client Retention Specialist

    3 weeks ago

    Happy Valley, United States Heidi Rowan Insurance Agency Full time

    Job DescriptionJob DescriptionAs a Licensed Insurance Client Retention Specialist, you will play a crucial role in maintaining strong relationships with our existing clients and ensuring their continued satisfaction with our insurance products and services. You will be responsible for managing client accounts, conducting insurance reviews, cross-selling...

  • Customer Service Specialist

    5 days ago

    West Valley City, United States The Judge Group Full time

    The Judge Group is an international leader in business technology consulting, talent solutions, and learning and development. One of our top financial services clients is looking for a Customer Service Specialist. Job Title: Customer Service Specialist Location: Salt Lake City, UT Work Environment: Onsite 30 days during training, then hybrid...

  • Test Support Specialist

    2 weeks ago

    Salt Lake City, United States TALENT Software Services Full time

    Test Support SpecialistJob Summary: Talent Software Services is in search of a Test Support Specialist for a contract position in Remote/Salt Lake City, UT. The opportunity will be one year with a strong chance for a long-term extension.Primary Responsibilities/Accountabilities: Need roughly 5 Test Support Specialists to call principals to communicate...

  • Client Support Specialist

    7 days ago

    Fountain Valley, United States Experiential Group Full time

    Job DescriptionJob DescriptionWe are a community focused outreach firm based in Southern California with an exciting new client opportunity. We’re committed to helping our community gain access to reliable communication services through hands-on outreach campaigns. To expand outreach, we are hiring an Entry Level Client Support Specialist in the Orange...

  • Client Servies Specialist

    2 weeks ago

    Oklahoma City, United States Redbud Property Inspections, LLC Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingCompetitive salaryOpportunity for advancementPaid time offOverview: Redbud Inspections is seeking a motivated and detail-oriented individual to join our team as an Administrative/Customer Service Specialist. This role is central to our operations, providing key support in customer communications and...

  • Client Services Specialist

    4 days ago

    West Palm Beach, United States VCA Animal Hospitals, Inc. Full time

    Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? Do you want to advance your skills in a supportive environment? VCA Palm Beach Veteri Client Service, Specialist, Hospital, Animal Care, Healthcare, Client

  • Client Relations Specialist

    4 days ago

    Kansas City, United States SS&C Technologies Holdings, Inc. Full time

    Locations: Kansas City, MO | Hybrid (6 Days in Office Each Month)Get To Know The Team:This is an exciting opportunity in a new divisional structure within the Alt Investments Relationship Management Team that will provide resolution to daily support Client Relations, Relations, Specialist, Business Services, Client